Resident Recertification & Compliance Specialist

McCormack Baron Companies; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

McCormack Baron Companies is seeking a Recertification Specialist to perform annual and interim recertifications for residents in line with CHA and HUD guidelines.

You will generate and deliver resident correspondence, counsel on rent payments, and assist with Move-In/Move-Out processes, transfers, and accommodations. Strong communication and discretion are essential for success in this role.

Qualifications

• Excellent oral and written communication
• Ability to prioritize, coordinate, and maintain follow-up on multiple projects
• Must handle highly confidential information in a strictly professional manner
• Ability to work independently, exercise good judgement and be resourceful
• Bilingual in English and Spanish preferred
• Customer service experience in hospitality or customer facing industry required
• Commitment to enforcing company policies and procedures

Responsibilities

• The primary responsibility is to perform all resident's annual and interim recertifications in accordance with CHA and HUD guidelines
• Generate, serve and deliver resident correspondence including rent correspondence, flyers, letters, and memos
• Counsels residents on rent payments and discusses reasons for schedule changes to rents; explain ACOP and lease terms, conditions, and policies
• Performs all aspects of the Move-In and Move-Out process including Resident and unit status updates; assists with collecting and posting rents
• Generates and submits transfer packages, lease additions, reasonable accommodations and other residents' requests
• Performs errands as they relate to the operations of the property
• Works in a safe manner and encourages others to comply with safety rules and regulations

Skills

Communication skills

Multitasking

Confidential information handling

Independent work

Bilingual English/Spanish (preferred)

Customer service experience

Policy compliance

Job description

McCormack Baron Companies is seeking a Recertification Specialist to perform annual and interim recertifications for residents in line with CHA and HUD guidelines.

You will generate and deliver resident correspondence, counsel on rent payments, and assist with Move-In/Move-Out processes, transfers, and accommodations. Strong communication and discretion are essential for success in this role.