Residential Certification & Occupancy Specialist

CRM Residential; Coatesville (Chester County); On-site; USD 36,000 - 48,000; Full time

Job summary

CRM Residential is seeking a Certification Specialist to support community leasing operations, maintain resident files, and ensure compliance with HUD and tax credit regulations. You will process applications, determine eligibility, and manage daily office tasks to support occupancy goals.

The role requires strong people skills, multi-tasking, and proficiency in MS Office. A high school diploma is required, with experience in certification highly valued.

Qualifications

• High School diploma or equivalent required.
• Previous certification experience preferred.
• Proficiency in MS Office (Excel and PowerPoint in particular).

Responsibilities

• Resident selection and orientation.
• Assist leasing of vacant apartments to maintain high occupancy.
• Timely recertifications of residents per HUD regulations and Low Income Housing Tax Credit program.
• Maintain waiting list book and update in the computer per HUD regulations.
• Assist with development of goals and objectives for the property.
• Maintain resident files per policy in CRM’s Occupancy Manual; assist with file reviews.
• Process daily resident requests and write up corrective work orders as directed by the Maintenance Plus program.
• Open office at prescribed time; handle daily work orders, applications, eligibility, billing notices, and guest reception.

Skills

People skills

MS Office proficiency

Education

High School diploma or equivalent

Tools

MS Excel

MS PowerPoint

Job description

CRM Residential is seeking a Certification Specialist to support community leasing operations, maintain resident files, and ensure compliance with HUD and tax credit regulations. You will process applications, determine eligibility, and manage daily office tasks to support occupancy goals.

The role requires strong people skills, multi-tasking, and proficiency in MS Office. A high school diploma is required, with experience in certification highly valued.