Recertification Specialist

McCormack Baron Companies; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

McCormack Baron Companies is seeking a Recertification Specialist to perform annual and interim recertifications for residents in line with CHA and HUD guidelines.

You will generate and deliver resident correspondence, counsel on rent payments, and assist with Move-In/Move-Out processes, transfers, and accommodations. Strong communication and discretion are essential for success in this role.

Qualifications

• Excellent oral and written communication
• Ability to prioritize, coordinate, and maintain follow-up on multiple projects
• Must handle highly confidential information in a strictly professional manner
• Ability to work independently, exercise good judgement and be resourceful
• Bilingual in English and Spanish preferred
• Customer service experience in hospitality or customer facing industry required
• Commitment to enforcing company policies and procedures

Responsibilities

• The primary responsibility is to perform all resident's annual and interim recertifications in accordance with CHA and HUD guidelines
• Generate, serve and deliver resident correspondence including rent correspondence, flyers, letters, and memos
• Counsels residents on rent payments and discusses reasons for schedule changes to rents; explain ACOP and lease terms, conditions, and policies
• Performs all aspects of the Move-In and Move-Out process including Resident and unit status updates; assists with collecting and posting rents
• Generates and submits transfer packages, lease additions, reasonable accommodations and other residents' requests
• Performs errands as they relate to the operations of the property
• Works in a safe manner and encourages others to comply with safety rules and regulations

Skills

Communication skills

Multitasking

Confidential information handling

Independent work

Bilingual English/Spanish (preferred)

Customer service experience

Policy compliance

Job description

Key Responsibilities (Essential Duties and Functions):

This list of duties and responsibilities is not all-inclusive and may expand to include other duties and responsibilities based on business need.

• The primary responsibility of the Recertification Specialist is to perform all resident's annual and interim recertifications in accordance with CHA and HUD guidelines
• Generate, serve and deliver resident correspondence including but not limited to rent correspondence, flyers, letters, and memos
• Counsels residents on rent payments and discusses reasons for any schedules changes to their rents. Must be able to explain ACOP and lease terms, conditions, and policies
• Performs all aspects of the Movie-In and Move-Out process including Resident and unit status updates. Assists with collecting and posting rents
• Generates and submits transfer packages, lease additions, reasonable accommodations and other residents' requests
• Performs errands as they relate to the operations of the property
• Performs work in a safe manner and actively encourage others to comply with safety rules and regulations

Education/Experience:

• Must have excellent oral and written communication skills
• Ability to prioritize, coordinate, and maintain follow-up on a number of projects simultaneously
• Must handle highly confidential information in a strictly professional manner
• Ability to work independently, exercise good judgement and be resourceful
• Bilingual in English and Spanish preferred
• Customer service experience in a hospitality or customer facing industry required
• Subscribe fully to all policies and procedures of the Company and be prepared to enforce them at all times

Work Environment/Physical Demands:

• This job operates in a clerical office setting. This role routinely utilizes standard office equipment such as computers, phone, photocopiers/printers, and filing cabinets.
• This position requires sitting, bending, stooping, or standing as necessary. Our offices are equipped with electronic desks for standing or sitting.

McCormack Baron is an Equal Opportunity-Affirmative Action Employer, committed to diversity, inclusion, equity and belonging.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.