Resident Certification & Compliance Specialist

CRM Residential; Bridgeton (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

CRM Residential seeks a Certification Specialist to support resident services and compliance at our New Jersey properties. You will work under the Community Manager to ensure accurate certifications, occupancy controls and timely recertifications per HUD guidelines.

Responsibilities include resident screening, processing applications for eligibility, maintaining files, responding to inquiries and coordinating daily office tasks. Strong communication and organizational skills are essential.

Qualifications

• Education requirement: High School diploma or equivalent.
• Experience: Previous certification experience.
• Skills: Ability to deal well with people and make them comfortable; proficiency in MS Office, especially Excel and PowerPoint.

Responsibilities

• Resident selection and orientation per Resident Selection Plan.
• Assist leasing of vacant apartments to maintain occupancy.
• Timely recertification and interim recertifications per HUD regulations and LIHTC.
• Maintain the waiting list and update records in the computer as per HUD regulations.
• Assist in developing goals and objectives for the property.
• Maintain resident files per CRM Occupancy Manual policy.
• Process daily office duties and respond to resident requests.
• Take applications for prospective residents; compute eligibility with supporting documents; send billing notices.
• Greet visitors and manage phone calls; observe all policies and procedures.
• Attend required trainings and observe Fair Housing laws.

Skills

People skills

Communication skills

Customer service orientation

Education

High School diploma or equivalent education

Tools

MS Excel

MS PowerPoint

Job description

CRM Residential seeks a Certification Specialist to support resident services and compliance at our New Jersey properties. You will work under the Community Manager to ensure accurate certifications, occupancy controls and timely recertifications per HUD guidelines.

Responsibilities include resident screening, processing applications for eligibility, maintaining files, responding to inquiries and coordinating daily office tasks. Strong communication and organizational skills are essential.