Resident Occupancy & Compliance Specialist

Hebrew SeniorLife; Brookline (MA); On-site; USD 51,000 - 71,000; Full time

Job summary

Hebrew SeniorLife is seeking an Occupancy Specialist to support its Stoughton and SCFC properties. You will help manage the waiting list, interview applicants, show apartments, and process admissions under Section 8 and LIHTC while ensuring HUD and state regulations are followed.

You will coordinate with Facilities and other departments, maintain file accuracy, and prepare annual and interim recertifications. Strong customer service and organizational skills are essential.

Qualifications

• College degree and/or 3 years experience in property management.
• Certified Professional of Occupancy Certification or equivalent preferred.
• Prior experience with HUD Section 8 Affordable Housing Program and knowledge of HUD, MassHousing and EOHLC regulations and policies preferred
• Prior experience with LIHTC and knowledge of Spectrum regulations and policies preferred
• Excellent written and verbal communication skills.
• Proven skill using computers with emphasis on Microsoft Word, Excel, and Powerpoint.
• Experience with Yardi software or similar HUD Affordable Housing software is preferred.
• Exceptional organization, customer service, teamwork, communication and interpersonal skills are required.

Responsibilities

• Assists with leasing apartments at HSL Stoughton LLC & SCFC and as part of the Hebrew SeniorLife Property Management Team at other Hebrew SeniorLife affordable housing sites, while meeting occupancy goals, complying with the HSL Stoughton LLC & SCFC Tenant Selection Plan and all other HUD, MassHousing & Spectrum requirements including Fair Housing regulations.
• Responds to telephone inquiries and explains housing program requirements, waiting list, regulations, and mandatory meals program to applicants and maintains regular and timely contact with applicants as required.
• Interviews applicants and conducts building tours/apartment showings.
• Maintains the waiting list and ensures compliance with all HUD policies related to wait list management and tenant selection regulations.
• Processes all eligible applicants from application to admission under the Section 8 Program and Low Income Housing Tax Credit (LIHTC) by verifying income, assets, medical and other expenses as required and entering all data onto Yardi affordable housing software program.
• Assists residents in completing, understanding and signing all papers related to housing assistance to ensure compliance with program rules.
• Assists with coordinating move outs/move ins and renovation of apartments with the Facilities Department to turn units over quickly; complete move out and move in inspection forms with residents and coordinate response with Facilities Department.
• Assists with Preparing annual resident income and expense recertifications and interim recertifications as required at HSL Stoughton LLC & SCFC and as part of the Hebrew SeniorLife Property Management Team at other Hebrew SeniorLife affordable housing sites.
• Maintains and updates tenant files and archived tenant files.
• Establishes, maintains and updates records to ensure compliance with EOHLC, HUD, MassHousing, Spectrum and all other federal, state and local regulations.
• Maintains knowledge of regulations pertaining to the HUD Section 8 Rental Program & LIHTC through various sources including LeadingAge, Federal Register, HUD Handbooks, notices, emails, MassHousing emails and publications.
• Attends housing meetings, workshops, and training sessions.
• Assists with the needs of the residents and refer them to the appropriate services in the community.
• Monitors safety and well-being of participants and seek assistance when necessary.
• Graciously receive complaints and concerns; act to correct issues by making request of others.
• Follows the rules as set by the HSL Employee Handbook.
• Performs other related duties as required or directed.

Skills

Communication skills

Organization

Customer service

Teamwork

Interpersonal skills

Yardi software

Excel

PowerPoint

Microsoft Word

Education

College degree or 3 years property management experience

Certified Occupancy Certification or equivalent preferred

Tools

Yardi software

Job description

Hebrew SeniorLife is seeking an Occupancy Specialist to support its Stoughton and SCFC properties. You will help manage the waiting list, interview applicants, show apartments, and process admissions under Section 8 and LIHTC while ensuring HUD and state regulations are followed.

You will coordinate with Facilities and other departments, maintain file accuracy, and prepare annual and interim recertifications. Strong customer service and organizational skills are essential.