Resident Move-In Coordinator

UMC (United Methodist Communities); New Jersey; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement plan with employer match

Paid time off and holidays

Tuition assistance and professional开发

Job summary

United Methodist Communities' Collingswood Manor in Collingswood, NJ is hiring a Resident Move-In Coordinator to help families through the move-in process for seniors. The role combines front-line customer service with housing logistics, guiding prospective residents from first contact through apartment selection and move-in.

The position offers full-time hours, a daytime Tue-Sat schedule, competitive hourly pay from $19.10 to $21.48, and benefits including health/dental/vision insurance,

Qualifications

• High school diploma or GED is required.
• 1 year of customer service or sales experience.
• Comfort with Microsoft Word, Excel, and Outlook.
• Saturdays as part of your regular schedule.

Responsibilities

• Respond to prospective resident inquiries and connect leads with the appropriate sales team member.
• Help guide new residents through apartment selection, reservation, and move-in preparations.
• Update prospect and occupancy records and support reporting efforts.
• Coordinate apartment readiness to create a smooth move-in experience.
• Support community events, outreach efforts, and marketing projects.
• Share prospect and move-in activity updates with team members and community leadership.

Skills

Customer service

Sales experience

Microsoft Word

Microsoft Excel

Microsoft Outlook

Saturdays schedule

Education

High school diploma or GED

Tools

CRM

Job description

Resident Move-In Coordinator
$19.10–$21.48 per hour, based on experience | Full-Time

$19.10 to $21.48 an hour, full-time, Tuesday through Saturday daytime hours. Help older adults and their families through one of the biggest moves of their lives at Collingswood Manor, a Great Place to Work 9 years in a row.

Who You'll Help Collingswood Manor is a nonprofit senior living community in downtown Collingswood. It has independent living, assisted living, memory care, and rehab all under one roof. You'll be the calm, friendly guide for each family, from their first phone call to the day a new apartment feels like home.

What You'll Do

• Respond to prospective resident inquiries and connect leads with the appropriate sales team member
• Help guide new residents through apartment selection, reservation, and move-in preparations
• Update prospect and occupancy records and support reporting efforts
• Coordinate apartment readiness to create a smooth move-in experience
• Support community events, outreach efforts, and marketing projects
• Share prospect and move-in activity updates with team members and community leadership

What You'll Need

Required:

• High school diploma or GED
• 1 year of customer service or sales experience in any setting, such as hospitality, apartment leasing, retail, or healthcare
• Comfort with Microsoft Word, Excel, and Outlook
• Saturdays as part of your regular schedule

Preferred:

• Experience in senior living, healthcare, or apartment leasing
• Experience with a CRM or other customer tracking software

Pay and Benefits

• $19.10 to $21.48 per hour, based on experience
• Overtime paid at time and a half for weekend events
• Health, dental, and vision insurance
• Group life insurance, plus voluntary life insurance
• Retirement plan with employer match
• Paid time off, plus 9 paid holidays
• Tuition assistance, plus professional development and online learning
• Employee assistance program and employee discount

Schedule

Full-time, Tuesday through Saturday. Shifts are 9:00 am to 5:30 pm or 9:30 am to 6:00 pm.

Why People Stay

• Great Place to Work certified 9 years running, and 87% of our team says their work here truly matters
• Near public transit and the shops and restaurants of downtown Collingswood
• Part of UMC, a nonprofit that has served New Jersey seniors for more than 100 years

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants for this position must be able to produce a negative drug test. Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.

E-Verify Participation
United Methodist Communities participates in E-Verify.
This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.