Resident Manager — Recovery Housing Leader

dWELL Recovery; New York (NY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401K with company match

Flexible PTO

Parental leave

Team-oriented culture

Job summary

dWELL Recovery is seeking a dedicated Resident Manager for its New York City team. The role focuses on direct resident support, goal setting, and coordinating with clinical staff to align treatment plans with recovery goals.

The position requires a related bachelor’s/master’s degree, 2+ years in behavioral health, and CPR/First Aid certification. Expect shift-based hours and a collaborative, family-centered program.

Qualifications

• Bachelor’s or Master’s degree in a related field.
• Minimum 2 years of experience in behavioral health, addiction treatment, mental health, or a related field.
• Familiarity with trauma-informed care, family-systems approaches, and recovery-oriented service models.
• Strong written and verbal communication skills.
• Demonstrated ability to manage multiple responsibilities while maintaining a high standard of care.
• CPR/First Aid certification (or ability to obtain).

Responsibilities

• Provide individualized resident support through goal setting, progress monitoring, life skills development, and transition planning.
• Oversee daily resident care needs, including routines, ADL support, chores, grocery support, and other program expectations.
• Support residents in building independence through structure, accountability, relational support, and practical coaching.
• Collaborate with the clinical team to align resident support with treatment plans, recovery goals, medication monitoring expectations, and crisis response needs.
• Serve as a key liaison between residents, families, staff, clinical providers, referral sources, and outside treatment teams.
• Maintain regular family communication, including phone check-ins, updates, and support with the clinical parent-coaching process.
• Provide supervision, guidance, training, and support to new dWELL Recovery team members to ensure consistent resident care, documentation, and adherence to program expectations.
• Lead or support community-building activities, weekend programming, recovery-focused engagement, and expanded dWELL services.
• Manage 1–2 program projects by developing workflows, monitoring progress, and supporting ongoing program improvement.
• Participate in staff meetings, leadership meetings, trainings, and regular supervision with the Program Director to support performance goals, team alignment, and professional development.
• Ensure timely completion of required documentation, including case notes, shift reports, daily game plans, medication support documentation, ADL checklists, and apartment checklists.
• Collaborate with the dWELL team to oversee resident schedules, daily program structure, and overall workflow coordination.
• Maintain a clean, organized, and tour-ready environment by conducting regular house walkthroughs, apartment inspections, and move-in readiness checks.
• Oversee supplies, inventory, groceries, resident and community needs, and program-related purchases while maintaining systems to track stock levels and prevent interruptions in daily operations.

Skills

Communication skills

Team leadership

Multitasking

CPR/First Aid (certified)

Education

Bachelor’s or Master’s degree in a related field

Job description

dWELL Recovery is seeking a dedicated Resident Manager for its New York City team. The role focuses on direct resident support, goal setting, and coordinating with clinical staff to align treatment plans with recovery goals.

The position requires a related bachelor’s/master’s degree, 2+ years in behavioral health, and CPR/First Aid certification. Expect shift-based hours and a collaborative, family-centered program.