Operations Leader, Recovery Homes NYC | Flexible PTO

dWELL Recovery; New York (NY); Presencial; USD 72 000 - 82 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full benefits

Flexible PTO

Team environment in NYC

Family-owned culture

Parental leave

Resumo da oferta

dWELL is seeking an experienced Operations Manager to oversee daily operations across our New York City recovery housing programs. You will coordinate staffing, ensure high-quality resident services, and uphold safety and policy compliance in a fast-paced setting.

Ideal candidates have 3–5 years in operations or residential services, with trauma-informed practices knowledge and strong cross-team collaboration. This role offers comprehensive benefits and a supportive family-owned culture in NYC.

Qualificações

• Bachelor's degree or relevant certification is required.
• 3-5 years of operations, residential services, or related experience.
• Experience in recovery housing, mental health, or residential care preferred.
• Knowledge of trauma-informed practices and safety/compliance standards.
• Strong interpersonal and communication skills across multidisciplinary teams.

Responsabilidades

• Oversee day-to-day operations across recovery housing programs.
• Coordinate staffing schedules and onboarding with HR.
• Lead QA and compliance in medication management, records, and policy adherence.
• Oversee resident services, admissions, orientations, and community activities.
• Manage facility operations, safety, maintenance, and vendor coordination.
• Support budgeting, expense monitoring, resource allocation, and reporting.
• Participate in on-call rotations for emergencies.

Conhecimentos

Operational leadership

Staff coordination

Compliance awareness

Documentation systems

Communication

Formação académica

Bachelor's degree or relevant certification

Ferramentas

OneStep

Kipu

Descrição da oferta de emprego

dWELL is seeking an experienced Operations Manager to oversee daily operations across our New York City recovery housing programs. You will coordinate staffing, ensure high-quality resident services, and uphold safety and policy compliance in a fast-paced setting.

Ideal candidates have 3–5 years in operations or residential services, with trauma-informed practices knowledge and strong cross-team collaboration. This role offers comprehensive benefits and a supportive family-owned culture in NYC.