Operations Manager

dWELL Recovery; New York (NY); On-site; USD 72,000 - 82,000; Full time

Benefits offered by this job

Full benefits

Flexible PTO

Team environment in NYC

Family-owned culture

Parental leave

Job summary

dWELL is seeking an experienced Operations Manager to oversee daily operations across our New York City recovery housing programs. You will coordinate staffing, ensure high-quality resident services, and uphold safety and policy compliance in a fast-paced setting.

Ideal candidates have 3–5 years in operations or residential services, with trauma-informed practices knowledge and strong cross-team collaboration. This role offers comprehensive benefits and a supportive family-owned culture in NYC.

Qualifications

• Bachelor's degree or relevant certification is required.
• 3-5 years of operations, residential services, or related experience.
• Experience in recovery housing, mental health, or residential care preferred.
• Knowledge of trauma-informed practices and safety/compliance standards.
• Strong interpersonal and communication skills across multidisciplinary teams.

Responsibilities

• Oversee day-to-day operations across recovery housing programs.
• Coordinate staffing schedules and onboarding with HR.
• Lead QA and compliance in medication management, records, and policy adherence.
• Oversee resident services, admissions, orientations, and community activities.
• Manage facility operations, safety, maintenance, and vendor coordination.
• Support budgeting, expense monitoring, resource allocation, and reporting.
• Participate in on-call rotations for emergencies.

Skills

Operational leadership

Staff coordination

Compliance awareness

Documentation systems

Communication

Education

Bachelor's degree or relevant certification

Tools

OneStep

Kipu

Job description

Since 2020, dWELL has been an affirming recovery housing program on a mission to support young adults in their transition to independence through residences and a community-based approach that supports growth and healing. We provide a personalized, foundational, skills-based model that helps young adults pursue their individual life goals.

We are looking for a passionate, detail-oriented, and innovative Operations Manager to join our New York City team and contribute to our goal of making a difference. In this role, you will oversee daily operations across our recovery residences, support staff and resident services, and ensure a safe, consistent, and high-quality residential experience. You will also play a key role in strengthening operational systems, improving processes, and collaborating with program leadership to support the continued growth and effectiveness of dWELL.

What You Will Do:

• Oversee and implement day-to-day operations across dWELL's recovery housing programs, coordinating operational priorities, resources, and facility needs to ensure services are delivered consistently, efficiently, and in accordance with program policies and procedures.
• Partner with program leadership to coordinate staffing schedules, shift coverage, and transitions, while collaborating with HR to support onboarding, training, and staff development related to operational procedures and safety practices.
• Lead operational quality assurance and compliance efforts on key areas including medication management audits, electronic medication records, resident charts, shift documentation, and adherence to policy and procedures. Maintaining accurate, confidential records and supporting investigations and corrective actions as needed.
• Oversee the coordination of resident services, including pre-admission introductions, admissions, orientations, move-ins and move-outs, soft landings, daily living routines, resident check-ins, and community engagement activities.
• Oversee facility operations and safety, including routine inspections, building sweeps, maintenance, repairs, inventory, purchasing, and resolution of environmental or security concerns. Coordinate with property management, pharmacies, vendors, and external partners to ensure continuity of services.
• Support financial and administrative operations, including budgeting, expense monitoring, resource allocation, petty cash reconciliation, timesheet reviews, and operational reporting, while identifying opportunities for cost efficiency.
• Participate in the on-call rotation, including evenings, overnight hours, and weekends as needed, providing timely guidance and coordination during urgent staffing, resident, facility, and safety-related situations.

What You Need to Qualify:

• Bachelor's degree or relevant certification in human services, social services, psychology, operations management, or a related field.
• 3-5 years of relevant experience in operations, residential services, behavioral health, or a related field, preferably with experience coordinating staff, managing workflows, or overseeing day-to-day operations.
• Experience in recovery housing, mental health, addiction treatment, or other residential care settings preferred.
• Knowledge of trauma-informed practices, residential safety standards, compliance requirements, and quality assurance processes preferred.
• Strong interpersonal and communication skills, with the ability to collaborate across multidisciplinary teams and navigate sensitive or high-pressure situations professionally.
• Proficiency with administrative systems, documentation platforms, scheduling tools, and operational reporting.
• Experience with electronic medication management systems such as OneStep or Kipu preferred.
• CPR/First Aid certification or willingness to obtain certification.

Physical Requirements:

• Ability to lift 20-40 lbs occasionally.
• Ability to stand, walk, or respond quickly during emergencies.
• Ability to walk multiple levels of stairs multiple times daily.
• Must be able to complete facility rounds and inspections.

What We Offer:

• Full benefits including comprehensive medical, dental, vision and a 401K with up to 3% company match, fully vested after 3 years
• Flexible PTO - for a team that’s rested, recharged and feeling their best
• Hands-on, creative, team-based work environment in the heart of New York City
• We are family-owned and operated, offering a close-knit culture that emphasizes teamwork, trust, and a personal connection with every member of our team
• 12 weeks Paid Parental Leave following a full year of service - providing support and flexibility during life's most important moments

Compensation: $72,000 - $82,000 (commensurate on experience)

Dwell is an equal opportunity employer. We consider applicants for all positions on the basis of merit, qualifications and business needs, and without regard to race, color, national origin, religion, sex, gender identity, age, disability, alienage or citizenship status, ancestry, marital status, partnership status, creed, sexual and reproductive health decisions, genetic predisposition or carrier status, sexual orientation, uniformed service or veteran status, familial status, status as a victim of domestic violence or any other status or characteristic protected by applicable federal, state or local laws.

Must be able to perform extensive standing, walking, and climbing; to lift up to 50bs. regularly, to transport and stock assigned supplies and materials. Must be able to bend, stoop, and climb to reach materials.