Resident Manager/CLA *Full Time, 1st Shift (7A-3P)

St. Joseph's Center; United States; Remote; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health & Wellness

Security and Peace of Mind

Balance That Matters

Growth & Future Planning

Extra Perks

Competitive Wage

Job summary

St. Joseph’s Center is seeking a Resident Manager to join our Community Living Arrangements team.

This full-time, first-shift role (7A-3P) involves supervising Direct Support Professionals, coordinating staffing, and supporting medication management to ensure safe, quality care across our community homes. You will lead staff development, participate in interdisciplinary planning, maintain program documentation, and adapt to changing needs.

Qualifications

• High school diploma or GED required.
• At least three years working with individuals with intellectual disabilities.
• At least one year as DSP/CNA or equivalent.
• Valid Pennsylvania driver's license with access to a vehicle for travel between homes.
• Ability to obtain ODP Medication Administration Certification and NADS Supervisory Training.

Responsibilities

• Oversee DSPs across shifts and community homes.
• Assist with interviewing, onboarding, and staff development.
• Create staff schedules and maintain staffing ratios.
• Support medication management and documentation.
• Develop individual program plans and participate in interdisciplinary team discussions.
• Ensure safe homes and maintain supplies and equipment.
• Communicate performance issues to Program Specialists.
• Promote teamwork and communication among staff.
• Coordinate medical appointments and train staff on procedures.
• Maintain timekeeping data and incident reporting.
• Follow center policies and promote Care, Concern, Compassion, and Commitment.

Skills

Supervisory experience

Communication

Organizational skills

Teamwork

Driver's license

Adaptability

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Resident Manager/CLA *Full Time, 1st Shift (7A-3P)

Are you looking to make a difference in the lives of others while helping lead a team that makes a meaningful impact every day? St. Joseph’s Center, with a history of over 130 years of helping and supporting others in our community, is looking for a Resident Manager to join our Community Living Arrangements team.

The Resident Manager helps oversee daily operations across our community homes, supports and supervises Direct Support Professionals (DSPs), and ensures that individuals receive quality care in a safe and supportive environment. This position plays an important role in staff development, scheduling, medication management, and maintaining program documentation. If you are a dependable, organized, and compassionate leader who enjoys working with others, this is a great opportunity to make a difference in the lives of the individuals we serve.

Why you'll love St. Joseph's Center:

At St. Joseph’s Center, you'll be part of a team that believes every person deserves compassionate care, meaningful relationships, and the opportunity to thrive. You'll work alongside dedicated professionals who value teamwork, respect, and collaboration. As a Resident Manager, you'll have the opportunity to support your team, help employees grow, and make a positive impact on the daily lives of individuals in our community homes.

What you'll do:

• Supervise and support Direct Support Professionals (DSPs) across assigned shifts and community homes.
• Assist with interviewing, onboarding, orientation, and ongoing staff development.
• Create staff schedules, maintain appropriate staffing ratios, coordinate coverage for employee absences, and cross-train staff as needed.
• Support medication management by monitoring medication expiration dates, controlled medications, medication documentation, and staff medication administration skills.
• Assist with developing individual program plans and participate as an active member of the interdisciplinary team.
• Ensure community homes provide a safe environment and maintain necessary supplies, equipment, and program materials.
• Communicate employee strengths, concerns, and performance issues to Program Specialists.
• Share administrative directives with staff and promote teamwork and communication among employees.
• Coordinate and support individuals' medical appointments.
• Train staff on shift responsibilities and update procedures as needed.
• Help employees access St. Joseph’s Center email and MITC systems, and maintain data for electronic timekeeping systems at community homes.
• Serve as a point of contact for reportable incidents and complete required electronic incident reports.
• Complete assigned supervisory responsibilities, attend staff meetings, and participate in required training.
• Follow St. Joseph’s Center policies and procedures while promoting our values of Care, Concern, Compassion, and Commitment.
• Maintain positive working relationships with coworkers, supervisors, and other Resident Managers.
• Adapt to changing responsibilities and program needs.

What you'll get:

• Health & Wellness – Comprehensive medical, dental, and vision insurance, plus 24/7 no-cost telehealth for you and your family.
• Security and Peace of Mind – Company-paid short-term disability and life insurance, along with a Healthcare Flexible Spending Account.
• Balance That Matters – Paid time off and holidays so you can recharge and enjoy life outside of work.
• Growth & Future Planning – A 401(k) with company contribution and match, tuition reimbursement, and paid training to support your professional development. Paid Parental Leave is available after one year of employment.
• Extra Perks – Employee referral bonuses, national and local discounts, and access to our Employee Assistance Program for counseling, legal, financial, and family support resources.
• Competitive Wage – Wages starting at at $19.47. Opportunities for advancement and additional compensation based on experience and responsibilities.

What’s Required of You

• High school diploma or GED.
• At least three years of experience working with individuals with intellectual disabilities.
• At least one year of experience working as a Direct Support Professional (DSP), Certified Nursing Assistant (CNA), or in an equivalent role.
• Valid Pennsylvania driver’s license and access to a personal vehicle for travel between community homes.
• Previous supervisory experience preferred.
• Ability to maintain or obtain the required ODP Medication Administration Certification and NADS Supervisory Training.
• Strong written and verbal communication, organizational, and teamwork skills.
• Basic knowledge of Microsoft Office and the ability to learn applicable program standards and regulations.
• Ability to make sound decisions regarding individual welfare and remain calm during emergency situations.
• Flexibility to adapt to changing priorities, duties, and work environments.
• Ability to meet the physical requirements of the position, including sitting, standing, walking, bending, twisting, squatting, kneeling, and occasionally lifting or moving items weighing 10–50 pounds. The position also requires driving between community homes. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Non-Discrimination Policy

St. Joseph’s Center is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race (to include hair type, hair texture, or hair style), color, religious creed (to include all aspects of religious observances and practice, as well as belief), disability, ancestry, national origin (including Limited English Proficiency), age, or sex (to include pregnancy status, childbirth status, breastfeeding status, sex assigned at birth, gender identity or expression, affectional or sexual orientation, and differences in sex).