Resident Manager

Grkroccenter; Rockford (IL); On-site; USD 42,706,000 - 45,461,000; Full time

Benefits offered by this job

Health insurance

Life & AD&D insurance

Long-term disability

Voluntary life insurance

Paid vacation & holidays

Flexible spending accounts

403(b) retirement savings plan

Pension plan

Employee discount

Employee assistance program

Job summary

The Salvation Army Thrift Store in Rockford, IL seeks a full-time Program Manager to oversee two shift operations, uphold center standards, and supervise beneficiary services. You will coordinate staff, maintain documentation, and ensure safety compliance while supporting recovery programs for community beneficiaries.

This role requires strong leadership, clear communication, and the ability to respond to emergencies.

Qualifications

• High School Diploma or equivalent is required.
• Managerial experience is preferred.
• Valid driver’s license required (to qualify for Salvation Army insurance).

Responsibilities

• Enforce house rules and maintain center security.
• Conduct beneficiary orientations and facility tours.
• Lead weekly house meetings and oversee staff.
• Supervise medication calls and ensure proper documentation.
• Respond to beneficiary inquiries and emergencies.
• Complete incident reports and Safe From Harm documentation.
• Maintain daily reports and electronic data entries.

Skills

Analytical skills

Communication

Interpersonal skills

Problem-solving

Leadership

Education

High School Diploma or Equivalent

Managerial experience preferred

Valid Driver’s License

Job description

Location: Rockford, IL Pay: $15.00 per hour Job Type: Full-time Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled]

• Medical, prescription drug, dental, vision, and hearing coverage
• Employer-paid basic life and AD&D insurance
• Employer-paid basic long-term disability coverage
• Optional voluntary life, short-term disability, and enhanced long-term disability coverage
• Paid vacation, sick time, and holidays
• Flexible spending accounts
• 403(b) retirement savings plan
• Employer-funded pension plan for eligible employees

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. Working on 2nd shift, you’ll be responsible for maintaining the integrity, philosophy, and standards of our effective rehabilitation program. This role is crucial in ensuring program compliance while supporting our beneficiaries’ recovery journey .

What You’ll Do

Program Management

• Enforce house rules and maintain overall center security
• Conduct new beneficiary orientations including facility tours
• Lead weekly house meetings
• Supervise medication calls and ensure proper documentation
• Respond to beneficiary inquiries and emergencies
• Complete incident reports and Safe From Harm documentation

Beneficiary Support

• Implement and coordinate leisure time activities
• Provide safe transportation when needed
• Assist in resolving beneficiary problems
• Train and supervise work therapy assignments
• Assess and refer spiritual needs to Chaplain/Administrator
• Administer drug and alcohol screening tests as required

Administrative Duties

• Maintain daily reports and electronic data entries
• Document program violations and incidents
• Support center policies and procedures
• Monitor and ensure program compliance

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!

Additional Information

Qualification-

Required

Education & Experience

• High School Diploma or Equivalent
• Previous managerial experience preferred
• Valid Driver’s License with ability to qualify for Salvation Army insurance

Skills & Abilities

• Strong analytical and problem-solving capabilities
• Excellent communication and presentation skills
• Ability to interpret technical instructions
• Basic mathematical and reporting abilitiesStrong interpersonal and conflict resolution skills

Physical Requirements

• Manual dexterity for computer work
• Ability to lift/move up to 20 pounds
• Clear speaking, hearing, and vision abilities
• Residential institutional setting
• Quiet to moderate noise level
• Some warehouse/store exposure
• Position may require living in the ARC

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.