Resident Mailroom Coordinator (Part-Time)

Teachers College, Columbia University; New York (NY); On-site; USD 39,000 - 45,000; Part time

Job summary

Teachers College, Columbia University in New York is seeking a Part-Time Mailroom Clerk to support the daily operations of the residential mailroom, sorting, logging, and delivering mail for residents and guests with excellent customer service.

Duties include notifying residents of parcels, assisting with package retrieval, updating mailboxes during check-in/check-out, and coordinating with USPS or delivery services; strong organization is required.

Qualifications

• Minimum of a high school diploma.
• Experience using web applications, email, and word processing systems.
• Ability to perform data entry and information retrieval from computer database system.
• Willingness to work overtime as approved and needed by department.
• Ability to lift a minimum of 25 lbs.
• Ability to sort and distribute mail which may include the use of a step stool.
• 2 years experience in clerical work, including computer and word processing assignments.
• Excellent communication, interpersonal and organizational skills.
• Ability to relate cordially with faculty, students, staff and department personnel.
• Ability to work effectively with detailed assignments.
• Working knowledge of Microsoft Office products.

Responsibilities

• Sort and distribute mail to two residential buildings.
• Log all certified mail and parcels, utilizing a computerized tracking system.
• Notify residents of parcels and certified mail received via electronic package system with occasional email or telephone follow-up.
• Assist residents with retrieval of packages utilizing the computerized tracking system.
• Audit unclaimed parcels against package log routinely and follow up with residents as necessary.
• Update mailboxes during check-in, check-out, and room transfer periods.
• Maintain forwarding address records and forward mail in accordance with USPS policy.
• Return mail as deemed necessary and according to USPS policy.
• Follow up on mail-related issues or concerns with the post office, delivery company, and any other mail distributor, including on-campus offices and departments.
• Assist with inventory of mailroom supplies and submit requests, as necessary. Assist with maintaining mailroom files and records.
• Assist guests with retrieval of luggage when the Office of Residential Services is closed.
• Receive and disseminate packages for individuals staying in Guest and Conference Housing.
• Issue guest passes and cards to residents according to Residential Services guidelines.
• Verifies to ensure all guest cards are accounted for, which may include resident follow-up.
• Requests guest card replacements as needed and maintains billing report.
• Act as customer service representative for office.
• Check voicemail and email, and respond or refer accordingly.
• Assist individuals (in person, on the phone or via e-mail) with general inquiries.
• Assist with major departmental mailings.
• Notify appropriate personnel if computers, printers, phones, etc. are not functioning.
• Other related tasks as required by the Office of Residential Services staff.

Skills

Communication skills

Interpersonal skills

Organizational skills

Customer service

Data entry

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Job description

Teachers College, Columbia University in New York is seeking a Part-Time Mailroom Clerk to support the daily operations of the residential mailroom, sorting, logging, and delivering mail for residents and guests with excellent customer service.

Duties include notifying residents of parcels, assisting with package retrieval, updating mailboxes during check-in/check-out, and coordinating with USPS or delivery services; strong organization is required.