Resident Liaison Officer – Social Value & Customer Care

Novus Property Solutions Ltd; Burton (MI); Presencial; USD 35.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary & benefits

27 days holidays + BH

Pension scheme

Car allowance or fleet van

Healthcare discounts

Descripción de la vacante

Novus Property Solutions is seeking a Resident / Tenant Liaison Officer to support social housing refurbishment projects around Burton, Uttoxeter and nearby areas. You will act as the voice of the contract, coordinating with customers, clients and the wider community to ensure high standards of service and social value delivery.

The role requires strong face-to-face communication, IT proficiency and a valid UK driving licence, with flexibility for travel and hours.

Formación

• Customer-facing experience in a service role.
• Strong IT literacy and ability to use MS Office.
• Full UK Driving Licence; DBS check will be carried out.

Responsabilidades

• Serve as liaison between customers, clients and wider community on site.
• Deliver and manage social value and customer service commitments.
• Lead on planning and coordinating community, skills and employment initiatives.
• Handle enquiries and issues related to works by site teams and sub-contractors.
• Establish effective communications to keep site teams and customers informed.
• Coordinate distribution of information on upcoming works and reporting requirements.
• Carry out face-to-face site visits with clients and customers.
• Address complaints effectively and maintain positive relationships.
• Generate site observations and instructions using MS Office and internal systems.
• Identify case studies showing social value impact for tendering new contracts.
• Promote good news stories and initiatives with Marketing.

Descripción del empleo

Novus Property Solutions is seeking a Resident / Tenant Liaison Officer to support social housing refurbishment projects around Burton, Uttoxeter and nearby areas. You will act as the voice of the contract, coordinating with customers, clients and the wider community to ensure high standards of service and social value delivery.

The role requires strong face-to-face communication, IT proficiency and a valid UK driving licence, with flexibility for travel and hours.