Resident Experience & Support Assistant (London)

urbanest; Cross City (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Travel & Cycle to Work Loans

Enhanced Maternity & Paternity Leave

Health & Wellbeing Support

Recruitment Bounty

Generous Company Pension Contributions

Free Eyecare Vouchers

Life Assurance Policy

Team Events & Staff Parties

Long Service Awards

Employee Assistance Programme

Training & Development Programme

Half-Price Gym Membership

Medicash Health Cash Plan

Job summary

urbanest is seeking a friendly and proactive Customer Support Assistant to be the first point of contact for residents and guests in London. You will help deliver outstanding service, assist with parcels, events, and inspections, and support onboarding and training.

The role is busy and on-site, requiring 37.5 hours per week across 5 days in a 7-day rota, with weekends and bank holidays on a rota basis. Salary starts at £28,860 per annum with generous benefits.

Qualifications

• Friendly and proactive customer support background.
• Ability to handle multiple tasks and communicate observations clearly.
• Willingness to work weekends on a rota basis.

Responsibilities

• Provide excellent customer service to residents, guests and partners.
• Resolve resident issues and communicate maintenance needs to the team.
• Assist with parcels, loaning items, and organising social events with universities.
• Conduct communal area checks and rotate bins as needed.
• Ensure flats are clean and hygienic for a safe living environment.
• Support onboarding and training for new team members; handover to Night Team.
• Coordinate with Maintenance and Night Teams to maintain 24/7 operations.
• Uphold Health & Safety and Fire Safety protocols at all times.

Skills

Customer service mindset

Communication skills

Organisation

Team player

Proactive

Job description

urbanest is seeking a friendly and proactive Customer Support Assistant to be the first point of contact for residents and guests in London. You will help deliver outstanding service, assist with parcels, events, and inspections, and support onboarding and training.

The role is busy and on-site, requiring 37.5 hours per week across 5 days in a 7-day rota, with weekends and bank holidays on a rota basis. Salary starts at £28,860 per annum with generous benefits.