Resident Services Officer – Veteran Housing

Confederation of Service Charities; Location (WV); Presencial; USD 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare Cash Back Plan

Ride to Work Scheme

Season Ticket Loans

Pension

Descripción de la vacante

The Stoll Foundation in Fulham, London is seeking a Customer Service Officer to deliver outstanding service to residents and internal stakeholders. You will ensure properties are well-maintained, resident needs are met promptly, and all interactions reflect professionalism, empathy and efficiency.

Travel across London may be required. The role encompasses front-of-house responsibilities, coordinating maintenance and repairs, and ensuring safety certificates and risk assessments are kept up to

Formación

• Deliver an outstanding service to residents and internal stakeholders by ensuring properties are well-maintained, resident needs are met promptly, and all interactions reflect professionalism, empathy, and efficiency.
• Provide positive image of the organisation to customers and external bodies.
• Coordinate maintenance and repairs to maintain high standards and ensure safety certificates and risk assessments are up to date.

Responsabilidades

• Deliver excellent customer service to internal and external customers and respond promptly to inquiries.
• Cover front of house and reception duties in a professional manner.
• Liaise with teams to ensure all safety certificates and risk assessments are up to date.
• Assist with organising resident meetings and community engagement events.

Descripción del empleo

The Stoll Foundation in Fulham, London is seeking a Customer Service Officer to deliver outstanding service to residents and internal stakeholders. You will ensure properties are well-maintained, resident needs are met promptly, and all interactions reflect professionalism, empathy and efficiency.

Travel across London may be required. The role encompasses front-of-house responsibilities, coordinating maintenance and repairs, and ensuring safety certificates and risk assessments are kept up to