Community Housing Manager (London)

Places for People; United States; Remote; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Pension with matched contributions up 

Excellent holiday package

Cashback plan for healthcare costs

Bonus scheme

Training and development

Staff discounts

Job summary

Places for People is seeking a proactive Housing Officer to lead tenancy and estate management across diverse communities. You’ll work in the neighbourhoods, ensuring safety, cleanliness and contractual compliance while building strong relationships with customers and external agencies.

You will conduct tenancy reviews and property inspections, helping to develop improvement plans that uphold standards and budgets.

Qualifications

• Experience in social housing and Housing Officer roles or similar.
• Tenancy management/sustainability experience.
• Basic DBS checks are mandatory for this role.

Responsibilities

• Provide tenancy and estate management services across communities with a focus on safety, cleanliness and attractiveness.
• Carry out tenancy reviews and property inspections to support continuous improvement plans.
• Work with the Community Safety Team and other stakeholders to ensure residents meet contractual obligations and neighbourhood standards.

Skills

Social housing experience

Tenancy management

Job description

At Places for People, we hire People, not numbers! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

More about your role

You will be our presence in the neighbourhoods you manage, spending the majority of your time working in our communities, providing an effective and efficient tenancy and estate management service to our customers. With support from the Community Safety Team you will ensure that customers meet their contractual obligations and that neighbourhoods are as safe, clean and attractive as possible.

An important aspect of your role will be carrying out tenancy reviews and property inspections, working with your team to create neighbourhood and continuous improvement plans that ensure estate standards are upheld, and budgets adhered to within a customer-focused framework.

Reporting into the Area Manager, you will work as part of an established team to manage our neighbourhoods.

The essential criteria for this is listed below

• Social housing experience in a Housing Officer role or similar.
• Tenancy Management/ Tenancy Sustainability experience.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

You need to have excellent communication skills ensuring a polite and courteous manner, this is paramount to this role you won't be sat behind a desk or phone; you will be working closely with our customers and external agencies. Therefore, you should be?able to demonstrate the ability to create and maintain effective working relationships.

You should have experience working within a similar tenancy and estates management role and have relevant and up to date knowledge around housing and tenancy legislation and procedures which can be acted upon to make informed decisions.

You will need to demonstrate tenacity, resilience and attention to detail, as well a commercial approach to what you do, using your initiative and is eager to contribute towards making positive changes. Therefore, you should be able to evidence where you have introduced or contributed to service delivery improvements. You will need to be a positive motivator with the ability to support others deliver an effective service, whilst maintaining your own motivation levels working autonomously.

We're looking for someone with strong verbal and written communication skills, capable of managing a busy workload with confidence. You'll be adept at prioritising tasks, multi-tasking effectively, and meeting deadlines while delivering high-quality outcomes.

A basic DBS check is mandatory for this role.

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more