Neighbourhood Coordinator Leasehold

PA Housing; United States; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

High street discounts

Health cash plans

26 days' annual leave

Flexible bank holidays

Car leasing

Hybrid working

Job summary

PA Housing is seeking a proactive housing officer to support residents across our schemes. You will build strong relationships, deliver community activities, and provide practical support to promote wellbeing and independence.

This fixed-term contract for 6 months offers hybrid working with approximately two to three days in the office per week, a range of employee benefits, and a real opportunity to make a positive difference in older people’s housing.

Responsibilities

• Organise and support community activities and engagement events that promote wellbeing, independence and a sense of belonging
• Provide intensive housing management, including home visits, advice, signposting and support with tenancy sustainment
• Identify and appropriately escalated safeguarding concerns, supporting the safety and wellbeing of vulnerable residents
• Manage enquiries and complaints, resolving issues promptly and providing clear, customer-focused advice
• Monitor repairs, estate services and the condition of communal areas, identifying issues and opportunities for improvement
• Complete and maintain Individual Personal Emergency Evacuation Plans (iPEEPs), ensuring residents’ individual needs are reflected in emergency arrangements
• Work with Asset Management and other colleagues to assess schemes, support investment planning and identify opportunities to improve the environment and value for money

Job description

You’ll be a visible and trusted presence for residents, supporting their wellbeing and independence while helping to make sure our schemes are well managed, well maintained and great places to live. From community engagement and resident events to safeguarding, home visits and improving the physical environment, this is a varied role where you’ll work closely with residents, colleagues and external partners to make a difference every day.

Do you enjoy working with people, building strong communities and making a real difference to residents?

• Organise and support community activities and engagement events that promote wellbeing, independence and a sense of belonging
• Provide intensive housing management, including home visits, advice, signposting and support with tenancy sustainment
• Identify and appropriately escalated safeguarding concerns, supporting the safety and wellbeing of vulnerable residents
• Manage enquiries and complaints, resolving issues promptly and providing clear, customer-focused advice
• Monitor repairs, estate services and the condition of communal areas, identifying issues and opportunities for improvement
• Complete and maintain Individual Personal Emergency Evacuation Plans (iPEEPs), ensuring residents’ individual needs are reflected in emergency arrangements
• Work with Asset Management and other colleagues to assess schemes, support investment planning and identify opportunities to improve the environment and value for money

Please note this is a fixed term contract for 6 months

What’s in it for you….

• High street discount schemes
• Health cash plans
• 26 days' annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays - take them when it suits you
• Car leasing scheme
• Hybrid working - offering you the flexibility to thrive in your role. You’ll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role.

What you’ll be doing….

You’ll play a key role in creating positive communities and making sure residents receive a high-quality, responsive service. Here’s a snapshot:

• Build strong relationships with residents, providing a visible and accessible presence across our Housing for Older People schemes