Neighbourhood Officer

Saffron Housing; United States; Hybrid; USD 45,000 - 68,000; Full time

Job summary

Saffron Housing Trust Ltd is seeking a proactive Neighbourhood Officer to support vulnerable tenants, safeguard communities and resolve tenancy issues. You will work with tenants, partner agencies and colleagues to build strong relationships and promote tenancy sustainment across our neighbourhoods.

In this varied role you will manage ASB cases, undertake home visits, and maintain accurate case records while collaborating with Police, Social Services and Mental Health Services to resolve issues

Qualifications

• Experience coordinating with multiple agencies (Police, Social Services, Mental Health Services).
• Ability to manage ASB and safeguarding cases with risk assessment.
• Capable of handling complex tenancy issues and safeguarding concerns.

Responsibilities

• Manage tenancy, neighbourhood and anti-social behaviour (ASB) cases.
• Build relationships with tenants and community stakeholders.
• Collaborate with partner agencies to resolve complex issues.
• Support vulnerable tenants and promote tenancy sustainment.
• Carry out home visits and document decisions and outcomes.

Skills

Agency collaboration

ASB case management

Safeguarding

Casework prioritisation

Professional judgement

Job description

We're looking for a proactive Neighbourhood Officer to join our team and help make a positive impact across our neighbourhoods. In this varied and rewarding role, you'll work closely with tenants, partner agencies, and colleagues to support vulnerable individuals, safeguard communities, and resolve complex tenancy issues and anti-social behaviour. No two days are the same, and you'll play a key role in improving the lives of those who live in our homes.

What you'll be doing:

• Managing tenancy, neighbourhood and anti-social behaviour (ASB) cases.
• Building strong relationships with tenants and community stakeholders.
• Working collaboratively with partner agencies to resolve complex issues.
• Supporting vulnerable tenants and promoting tenancy sustainment.
• Taking action to create safer, stronger communities.

What will you bring:

• Working with multiple agencies, including Police, Social Services and Mental Health Services.
• Managing ASB cases, including evidence gathering and enforcement action.
• Managing safeguarding concerns and cases, including assessing risk and making appropriate referrals.
• Supporting and managing cases involving vulnerable tenants with complex needs.
• Managing challenging and high-risk situations, using professional judgement and appropriate escalation.
• Carrying a complex caseload, prioritising competing demands and progressing cases to resolution.
• Undertaking home visits and community-based casework, including situations where there may be conflict or risk.
• Maintaining accurate, professional case records and documenting decisions, actions and outcomes.

We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk. We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market. We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis. At Saffron At Saffron, we want our people to feel valued, supported and proud to be part of our community. We know that by working together, learning from one another and embracing new ideas, great people deliver great services for our tenants and communities. We care about the impact we have on people and put others at the heart of every decision we make, acting with integrity, professionalism and empathy. We trust our colleagues to take responsibility, do the right thing and look for better ways to serve others. We are looking for people who share our commitment to collaboration, care and positive change, and whose values align with ours: Achieve More Together, Make a Difference and Create Better Ways. You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to. We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working. As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community. #proudtobesaffron