Resident Leasing Specialist

RPM Living; Clarksville (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Healthcare coverage

401k with match

Career development

Paid time off

Job summary

RPM Living in Alabama seeks a Leasing Associate to handle leasing, marketing and resident relations for our property on-site. You will sign leases, assist applicants with applications and deposits, and maintain an active lead pipeline.

You will coordinate tours, process applications, and help ensure move-ins go smoothly while promoting a positive resident experience and engagement on social media. Flexibility for scheduling including evenings/weekends is required.

Qualifications

• Associate's degree or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Respond to telephone and internet inquiries from residents and prospects to schedule virtual, self-guided, and in-person tours
• Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
• Keep an updated availability report, process applications with credit checks and rental history verification, then submit them for processing
• Community Manager approval and follow up with applicants on their status
• Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
• Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary
• Utilize marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan(i.e. competitive rental rates, referrals, promotions, locators, and outreach)
• Projects a favorable image of the community to achieve property objectives and public recognition
• Focuses on securing resident retention in ways such as planning resident functions (i.e. parties, contests, etc.); attend after hours functions and participate as a host as needed
• Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner
• Attends weekly and daily goal setting meetings as appropriate
• Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards

Education

Associate's degree or equivalent from two-year college or technical school

Tools

Microsoft Office

Property Management Software

Job description

RPM Living in Alabama seeks a Leasing Associate to handle leasing, marketing and resident relations for our property on-site. You will sign leases, assist applicants with applications and deposits, and maintain an active lead pipeline.

You will coordinate tours, process applications, and help ensure move-ins go smoothly while promoting a positive resident experience and engagement on social media. Flexibility for scheduling including evenings/weekends is required.