Resident Field Service Representative

Veolia Water Technologies; Town of Marcy (NY); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Plan

Tuition Reimbursement

Parental Leave

Life Insurance

Disability Insurance

Flexible Spending Accounts

Job summary

Veolia Water Technologies is seeking a Field Service Representative to provide on-site operation and maintenance of water treatment systems across multiple industries in the United States, including facilities in New York. The role involves troubleshooting, preventive maintenance of filtration, softening and RO systems, and performing analytical testing to meet contractual specs.

Responsibilities include electrical/mechanical troubleshooting, instrument calibration, coordinating with customers

Qualifications

• High School Diploma or GED and valid driver’s license.
• 2+ years experience in service/maintenance in an industrial setting.
• Willingness to travel and work at customer sites.

Responsibilities

• Perform preventive maintenance and troubleshoot on electrical, mechanical, and control systems.
• Conduct analytical testing (turbidity, pH, hardness, etc.) and document results.
• Provide parts refurbishment, calibration, and service documentation; communicate with customers.
• Maintain inventory of spare parts and assist in shipping/billing paperwork.
• Ensure safety and compliance with Veolia EHS policies.

Skills

Electrical knowledge

Troubleshooting

Communication skills

Safety awareness

Basic instrumentation

Remote collaboration

Education

Bachelor's/Associate in STEM

Instrumentation certificate

Job description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Job Summary

The Field Service Representative role at Veolia Water Technologies Solutions involves providing operations and maintenance expertise on water treatment systems across various industries. This position is critical for ensuring the optimal performance of technologies such as media filtration, softening, reverse osmosis, and more. The representative will be responsible for troubleshooting, conducting maintenance, and performing analytical testing to meet customer needs and contract specifications.

Duties & Responsibilities

• Carry out mechanical, electrical, and controls preventative maintenance and troubleshooting on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation
• Perform analytical testing such as turbidity, hardness, chlorine, pH, CO2, O2, SDI, TOC, and other site-specific testing requirements
• Assist in providing service activities including parts refurbishment, maintenance, calibration of equipment, inspection, repair, performance testing, customer communications, project assessment and execution, and telephone customer support
• Provide extensive equipment support and general hardware and software support
• Maintain inventory of spare parts and adequate supply of chemicals and replacement parts
• Create and maintain site paperwork and provide customers with detailed technical summaries of work performed
• Consult with customer management and operation teams
• Ensure contract compliance with volume and quality specifications
• Collect payment information and generate shipping and billing paperwork
• Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle (if applicable), and comply with all Veolia Environmental, Health and Safety (EHS) policies
• Other duties as assigned

The job description is not designed to capture all the employee’s responsibilities but is intended to capture essential functions of the role. Responsibilities may change over time and may be assigned at any time.

Qualifications

Knowledge, Skills & Abilities

• General knowledge of electrical equipment, water chemistry, and safety
• Computer proficiency with a minimum of word processing and spreadsheets, and basic database knowledge
• Good attention to detail
• Strong verbal and written communication skills
• Strong technical, mathematical, and customer service skills
• Self-motivated, with the ability to drive projects to completion
• Demonstrated significant problem-solving ability with an unfailing dedication to deadlines and commitments
• Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation
• Demonstrated ability to work independently and remotely with project teams
• Ability to learn applicable company procedures within a reasonable time from the start of employment

Education & Experience

Required

• High School Diploma / GED / Home School Certification OR international equivalent
• 2+ years’ experience in service/maintenance OR equivalent in an industrial environment
• Valid Driver’s License

Preferred

• Bachelor's OR Associate's Degree in Science/Engineering (STEM) OR technical certificate in Instrumentation

Working Conditions

• Regular requirement to reach with hands and arms, below and above shoulder height
• Regular requirement to stand, sit, stoop, kneel, crouch, or crawl
• Regularly lift and/or move up to 30 pounds
• Frequently lift and/or move up to 50 pounds
• Regularly work around machines, electrical, chemicals, unprotected heights
• Work at customer sites where instruments may be in difficult-to-reach spaces requiring the use of a ladder to reach
• Working in close/cramped/small spaces
• Comfort working in an industrial (largely outdoor) setting
• Work schedules will fluctuate based on customer and business needs/demands

Additional Information

Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You'll have opportunities for comprehensive leadership development, career advancement, and the chance to make a meaningful impact on sustainability and environmental protection while leading a talented team.

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. We offer challenging and meaningful careers. Because our people are our greatest assets, we also offer competitive compensation and benefits.

Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of the company, and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Compensation

The hourly rate of $25.00 - $27.00 is tied to the market for similarly benchmarked roles.

Benefits

• Medical, Dental, & Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan
• Flexible Spending & Health Savings Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

We also offer

Opportunity for advancement. A place to build a career!

Training in valuable skills

Opportunity for new challenges. We’re growing!

Strong leadership team!

As an inclusive company, Veolia is committed to diversity and considers all applications equally, without discrimination.

Applicants are required to be eligible to lawfully work in the U.S. immediately; the employer will not sponsor applicants for U.S. work authorization (e.g., H-1B visa) for this opportunity.