Field Service Representative

Veolia North America, LLC; Charleston (SC); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401(k) Plan

Paid Time Off

Parental Leave

Job summary

Veolia North America, LLC is seeking an experienced Field Service Representative to deliver on-site technical service for chemical feed equipment and water treatment systems. You will serve as the technical liaison with industrial customers, performing installation, maintenance, and troubleshooting across multiple sites within the assigned territory.

The role emphasizes safety, customer consultation, and documentation.

Qualifications

• Education: High school diploma or GED; technical training preferred.
• 2+ years in instrumentation, electronics, or plant operations/maintenance.
• Valid driver's license required.
• Willingness to travel within assigned territory.

Responsibilities

• Install, commission, and service chemical feed equipment, pumps, controllers, and instrumentation systems at customer locations.
• Obtain samples and perform water testing and enter data into Veolia’s Insight platform.
• Act as technical consultant providing recommendations, training, and solutions to customer teams.
• Calibrate equipment, program controllers, perform preventive maintenance, and diagnose issues on-site or remotely.
• Maintain detailed service reports, inventory, and ensure safety protocols are followed.
• Support multiple customer sites within territory and coordinate with sales for optimal service.

Skills

Communication skills

Independent work

Field service experience

Safety awareness

Troubleshooting

Education

High school diploma or GED

Technical degree in Electrical/Instrumentation

Job description

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

About This Opportunity

We're seeking an experienced Field Service Representative (FSR) to deliver exceptional on-site technical service as the primary technical liaison between Veolia and our industrial customers. You'll work independently across diverse industries, providing expert installation, maintenance, and troubleshooting services for chemical feed equipment and water treatment systems while building lasting customer relationships through technical excellence. Join Veolia as a Field Service Representative in our Chemical Solutions and Monitoring (CSM) division and advance your career in hands-on technical service and sustainability!

Duties & Responsibilities

• Technical Service & Installation
  • Install, commission, and service chemical feed equipment, pumps, controllers, and instrumentation systems at customer locations
• Water Testing and Analysis
  • Obtain samples and perform water testing to include pH, conductivity, hardness, silica, PTSA, etc and enter data into Veolia’s trending platform (Insight)
• Customer Consultation
  • Act as technical consultant providing expert recommendations, training, and solutions to customer management and technical teams
• System Optimization & Troubleshooting
  • Perform water analysis, calibrate equipment, program controllers, conduct preventative maintenance, and diagnose/resolve system issues through remote support technologies and on-site interventions
• Documentation & Compliance
  • Maintain detailed service reports, inventory management, and ensure all safety protocols are followed
• Territory Management
  • Support multiple customer sites within assigned territory, coordinating with sales teams for optimal service delivery

Qualifications

What Success Looks Like

• Consistently deliver high-quality technical service that exceeds customer expectations
• Complete installations, commissioning, and troubleshooting projects on time
• Build strong customer relationships through technical expertise and professional service
• Maintain safety standards and compliance in all industrial environments
• Contribute to territory growth through technical excellence and customer satisfaction
• Demonstrate continuous learning and adaptation to new technologies

Knowledge, Skills & Abilities

• Computer proficiency and mathematical skills for technical analysis
• Excellent communication and customer service skills
• Self-motivated with ability to work independently and manage multiple priorities
• Safety-minded approach with ability to work in various industrial environments
• Strong troubleshooting abilities for electrical and mechanical systems

Required

Education & Experience

• High school diploma or GED
• 2+ years of experience in instrumentation & electronics, plant operations/maintenance, or equivalent technical training
• A valid driver's license (a learner's permit or G1/G2 class will not qualify)

Preferred

• Technical degree/diploma in Electrical, Electronic Technology, Instrumentation, Mechanical Engineering, or related discipline
• Familiarity/experience with water treatment processes and industrial equipment

Working Conditions

• In this role, you may be required to travel
• You must be able to lift and carry 30-50 pounds and perform precision work (frequency varies by worksite)

Additional Information

Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You'll have opportunities for comprehensive leadership development, career advancement, and the chance to make a meaningful impact on sustainability and environmental protection while leading a talented team.

At Veolia, we realise diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits.

We also offer

• Medical, Dental, & Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan
• Flexible Spending & Health Savings Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

Opportunity for advancement. A place to build a career! Training in valuable skills Opportunity for new challenges. We’re growing! Strong leadership team! As an inclusive company, Veolia is committed to diversity and considers all applications equally, without discrimination.

Applicants are required to be eligible to lawfully work in the U.S. immediately; the employer will not sponsor applicants for U.S. work authorization (e.g., H-1B visa) for this opportunity.

Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of the company, and no fee will be due.