Resident Field Service Representative

Veolia | Water Tech; West Point (VA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Retirement plans

Job summary

A leading environmental services company is seeking a Field Service Representative to provide operations and maintenance expertise on water treatment systems. This role is vital for ensuring the performance of technologies such as filtration and reverse osmosis. The ideal candidate will have a minimum of 2 years of experience and a high school diploma, with a strong emphasis on customer service and technical skills. The position offers a chance for career advancement and comprehensive benefits.

Qualifications

• 2+ years of service/maintenance experience in an industrial environment.
• Valid Driver’s License is required.
• Computer proficiency with minimum word processing and spreadsheets.

Responsibilities

• Perform mechanical, electrical, and controls maintenance on water treatment equipment.
• Conduct analytical testing to meet customer needs.
• Maintain inventory of spare parts and chemicals.
• Consult with customer management and operation teams.
• Conduct analytical testing and assist in service activities including calibration and repairs.

Skills

Technical skills

Customer service skills

Mathematical skills

Ability to work independently

Verbal and written communication skills

Verbal and written communication

Problem solving

Learning procedures

Education

High School Diploma / GED

Bachelor or Associates Degree in Science/Engineering

Instrumentation certificate

Tools

Analytical instrumentation

Ordinary hand tools

Calibrated tools

Job description

About Veolia

Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Job Description

The Field Service Representative role at Veolia Water Technologies & Solutions involves providing operations and maintenance expertise on water treatment systems across various industries. This position is critical for ensuring the optimal performance of technologies such as media filtration, softening, reverse osmosis, and more. The representative will be responsible for troubleshooting, conducting maintenance, and performing analytical testing to meet customer needs and contract specifications.

Key Characteristics

• Safety & Environmental stewardship mindset
• Ability to clearly follow recommended maintenance plans, work independently or in a collaborative team environment
• Comfort working in an industrial (largely outdoor) setting
• Good attention to detail
• Demonstrated ability to perform analytical, mechanical and electrical hands‑on tasks and troubleshooting

Duties & Responsibilities

Carry out mechanical, electrical, and controls preventative maintenance and troubleshooting on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation.

Consult with customer management and operation teams.

Maintain inventory of spare parts and adequate supply of chemicals and replacement parts.

• Create and maintain site paperwork, and provide customers with detailed technical summaries of work performed.
• Ensure contract compliance of volume and quality specifications.
• Perform analytical testing such as turbidity, hardness, chlorine, pH, CO₂, O₂, SDI, TOC, and other site‑specific testing requirements.
• Assist in providing service activities including parts refurbishment, maintenance, calibration of equipment, inspection, repair, performance testing, customer communications, project assessment and execution, and telephone customer support.
• Have the ability to work schedules that will fluctuate based on customer and business needs / demands.
• Perform diagnostics testing, repairs, test and calibration routines on the instruments, and complete all required paperwork.
• Collect payment information and generate shipping and billing paperwork.
• Provide extensive equipment support and general hardware and software support.
• Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle (if applicable) and comply with all Veolia Environmental, Health and Safety (EHS) policies.
• Other duties as assigned.

Knowledge, Skills & Abilities

• Demonstrated ability to work independently and remotely with project teams.
• Strong technical, mathematical and customer service skills.
• General knowledge of electrical equipment, water chemistry and safety.
• Vision, manual dexterity and coordination sufficient to service instruments and handle electrical equipment.
• Ability to learn applicable company procedures within a reasonable time from start of employment.
• Computer proficiency with a minimum of word processing and spreadsheets, and basic database knowledge.
• Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as chemically aggressive fluids, such as acids and bases.
• Strong verbal and written communication skills.
• Self‑motivated, with the ability to drive projects to completion with minimal oversight, while demonstrating significant problem‑solving ability with an unfailing dedication to deadlines and commitments.

Qualifications

Required:

• High School Diploma / GED / Home School Certification OR international equivalent and 2+ years’ experience of service/maintenance or equivalent in an industrial environment.
• Valid Driver’s License.

Preferred:

• Bachelor or Associates Degree in Science/Engineering (STEM) or technical certificate in Instrumentation.

Additional Information

• Regular requirement to reach with hands and arms, below and above shoulder height.
• Regular requirement to stand, sit, stoop, kneel, crouch, or crawl.
• Regularly lift and/or move up to 30 pounds. Frequently lift and/or move up to 50 pounds.
• Regularly work around machines, electrical, chemicals, unprotected heights.
• Work at customer sites where instruments may be in difficult to reach spaces requiring using a ladder to reach, working in close/cramped/small spaces.

Benefits

• Competitive pay and opportunity for advancement.
• Paid training.
• Great benefits including retirement plans.
• Recognition for hard work and achievements.
• Opportunity for new challenges.
• Strong leadership team.
• An organization that gives back.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.