Resident Experience Specialist — Flexible Schedule & Growth

Cottonwood Res; Webster (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health, vision, dental, life, and(dis)

401k with company match

HSA

Paid time off – 3 weeks

10.5 paid holidays

Quarterly bonus

Job summary

The Regatta Apartments in Webster, TX, part of Cottonwood Residential, is seeking a Customer Experience Specialist to help residents feel at home and assist prospective renters in finding their perfect apartment. This full-time role requires a flexible schedule including weekends and evenings.

You will greet customers, respond to inquiries by phone, email, and text, coordinate showings, and support events and social media marketing.

Responsibilities

• Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
• Ensure apartments are ready to show daily and for upcoming move‑ins.
• Assist in planning community events and social media marketing.
• Organize package room daily as packages are delivered.
• Maintain community‑related communications and vendor relationships.

Skills

Communication

Customer service

Problem solving

Event planning

Social media marketing

Job description

The Regatta Apartments in Webster, TX, part of Cottonwood Residential, is seeking a Customer Experience Specialist to help residents feel at home and assist prospective renters in finding their perfect apartment. This full-time role requires a flexible schedule including weekends and evenings.

You will greet customers, respond to inquiries by phone, email, and text, coordinate showings, and support events and social media marketing.