Customer Experience Specialist at The Regatta Apartments

Cottonwood Res; Webster (TX); Presencial; USD 36.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, vision, dental, life, and(dis)

401k with company match

HSA

Paid time off – 3 weeks

10.5 paid holidays

Quarterly bonus

Descripción de la vacante

The Regatta Apartments in Webster, TX, part of Cottonwood Residential, is seeking a Customer Experience Specialist to help residents feel at home and assist prospective renters in finding their perfect apartment. This full-time role requires a flexible schedule including weekends and evenings.

You will greet customers, respond to inquiries by phone, email, and text, coordinate showings, and support events and social media marketing.

Responsabilidades

• Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
• Ensure apartments are ready to show daily and for upcoming move‑ins.
• Assist in planning community events and social media marketing.
• Organize package room daily as packages are delivered.
• Maintain community‑related communications and vendor relationships.

Conocimientos

Communication

Customer service

Problem solving

Event planning

Social media marketing

Descripción del empleo

Customer Experience Specialist at The Regatta Apartments

Texas - Webster

Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at The Regatta Apartments.

In this role, you will work full-time. A flexible schedule is required and includes weekends and evening hours.

As a Customer Experience Specialist you:

• Put your upbeat attitude, communication skills, and creativity into action.
• Stand and smile when greeting all customers include prospects, residents, and vendors when they enter the office.
• Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
• Answer all phone calls to the property and take detailed notes and information.
• Ensure apartments are ready to show daily and for upcoming move‑ins.
• Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
• Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
• Assist in planning community events and social media marketing.
• Organize package room daily as packages are delivered.
• Maintain community‑related communications and vendor relationships.
• Begin to kick start your career with room to grow into future management positions.
• Competitive base pay and quarterly bonus structure!
• Full health, vision, dental, life, and disability benefits - available within 1-30 days!
• Generous 401k and HSA Company match!
• Paid time off – eligible for 3 weeks (120 hours) in 1 st year!
• 10.5 paid holidays!

At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self‑Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!