Resident Experience Specialist — Multifamily

Cottonwood Residential; Fairfield (OH); On-site; USD 36,000 - 54,000; Full time

Job summary

Cottonwood Residential is seeking a Customer Experience Specialist to elevate the living experience across communities. You’ll be the first contact for prospects, residents, and vendors, ensuring every interaction is welcoming and solutions-driven.

In a fast-paced environment, you’ll support leasing activities, manage inquiries, and assist with move-ins, events, and resident engagement while maintaining professional communication and organization.

Qualifications

• High school diploma or GED required.
• 1+ years of in-person, customer facing experience preferred.
• Experience in multifamily property management is a plus.
• Strong communication and organizational skills are essential.

Responsibilities

• Serve as the first point of contact for prospects, residents, and vendors.
• Greet visitors and deliver exceptional customer service.
• Manage inquiries, document information, and coordinate with maintenance.
• Assist residents with moves, requests, and documentation processes.
• Support leasing questions and help with applications and paperwork.

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Fast-paced work

Education

High school diploma or GED

Tools

Entrata

Microsoft Office

Job description

Cottonwood Residential is seeking a Customer Experience Specialist to elevate the living experience across communities. You’ll be the first contact for prospects, residents, and vendors, ensuring every interaction is welcoming and solutions-driven.

In a fast-paced environment, you’ll support leasing activities, manage inquiries, and assist with move-ins, events, and resident engagement while maintaining professional communication and organization.