Customer Experience Specialist at Cottonwood Clermont Apartments

Cottonwood Residential; Florida; On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

Life insurance

Disability insurance

401k with company match

HSA

Paid time off 3 weeks

10.5 paid holidays

Job summary

Cottonwood Clermont Apartments is seeking a Customer Experience Specialist to help residents feel at home and assist prospects in finding their perfect apartment. You will greet visitors with a welcoming attitude and ensure inquiries are responded to via phone, email, and text.

The role offers a full-time schedule with weekend and evening hours, competitive base pay, and benefits including health, vision, dental, life, disability, 401k with company match, and paid time off.

Qualifications

• Strong communication and upbeat attitude.
• Greeting customers in person and remotely with a friendly approach.
• Responding promptly to inquiries via phone, email, and text.
• Understand pricing and availability of apartments to answer questions.
• Assist in planning community events and social media updates.
• Organize package room daily and maintain office communications.

Responsibilities

• Provide courteous, prompt responses to resident and prospect inquiries.
• Ensure apartments are ready to show daily and for move-ins.
• Walk grounds and model units to uphold Cottonwood Standards.
• Answer phone calls and take detailed notes.
• Maintain vendor relationships and office communications.

Skills

Customer service

Communication

Creativity

Event planning

Social media marketing

Vendor relations

Job description

Customer Experience Specialist at Cottonwood Clermont Apartments

Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Cottonwood Clermont Apartments.

In this role, you will work full-time. A flexible schedule is required and includes weekends and evening hours.

As a Customer Experience Specialist you:

• Put your upbeat attitude, communication skills, and creativity into action.
• Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
• Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
• Answer all phone calls to the property and take detailed notes and information.
• Ensure apartments are ready to show daily and for upcoming move-ins.
• Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
• Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
• Assist in planning community events and social media marketing.
• Organize package room daily as packages are delivered.
• Maintain community-related communications and vendor relationships.
• Begin to kick start your career with room to grow into future management positions.
• Competitive base pay and quarterly bonus structure!
• Full health, vision, dental, life, and disability benefits - available within 1-30 days!
• Generous 401k and HSA Company match!
• Paid time off – eligible for 3 weeks (120 hours) in 1 st year!
• 10.5 paid holidays!

At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!