Resident Experience Specialist — Flexible Hours & Bonuses

Cottonwood Residential; Florida; On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

Life insurance

Disability insurance

401k with company match

HSA

Paid time off 3 weeks

10.5 paid holidays

Job summary

Cottonwood Clermont Apartments is seeking a Customer Experience Specialist to help residents feel at home and assist prospects in finding their perfect apartment. You will greet visitors with a welcoming attitude and ensure inquiries are responded to via phone, email, and text.

The role offers a full-time schedule with weekend and evening hours, competitive base pay, and benefits including health, vision, dental, life, disability, 401k with company match, and paid time off.

Qualifications

• Strong communication and upbeat attitude.
• Greeting customers in person and remotely with a friendly approach.
• Responding promptly to inquiries via phone, email, and text.
• Understand pricing and availability of apartments to answer questions.
• Assist in planning community events and social media updates.
• Organize package room daily and maintain office communications.

Responsibilities

• Provide courteous, prompt responses to resident and prospect inquiries.
• Ensure apartments are ready to show daily and for move-ins.
• Walk grounds and model units to uphold Cottonwood Standards.
• Answer phone calls and take detailed notes.
• Maintain vendor relationships and office communications.

Skills

Customer service

Communication

Creativity

Event planning

Social media marketing

Vendor relations

Job description

Cottonwood Clermont Apartments is seeking a Customer Experience Specialist to help residents feel at home and assist prospects in finding their perfect apartment. You will greet visitors with a welcoming attitude and ensure inquiries are responded to via phone, email, and text.

The role offers a full-time schedule with weekend and evening hours, competitive base pay, and benefits including health, vision, dental, life, disability, 401k with company match, and paid time off.