Customer Experience Specialist (Leasing/Customer Service)

Cottonwood Residential; Fairfield (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive base pay

Quarterly bonus structure

Full health benefits

Generous 401k and HSA company match

Paid time off in the 1st year

11 paid holidays

Job summary

A leading apartment management company in Fairfield, OH is seeking a Customer Experience Specialist to assist residents and prospective residents in finding their perfect apartment home. This full-time role requires an upbeat attitude, strong communication skills, and a problem-solving mindset. Responsibilities include responding to inquiries, ensuring apartment readiness, and organizing community events. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. Join us in creating an unforgettable experience for our customers!

Qualifications

• Must have an upbeat attitude and the ability to communicate clearly.
• Desire to help others and solve problems is crucial.
• Experience in customer service or a similar role is preferred.

Responsibilities

• Assist residents and prospective residents in finding their perfect apartment home.
• Respond to inquiries via phone, email, and text.
• Ensure apartments are ready to show daily and maintain a welcoming atmosphere.

Skills

Communication skills

Problem-solving

Customer service

Creativity

Job description

Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Timber Hollow Apartments in Fairfield, OH.

In this role, you will work full-time. A flexible schedule is required and includes weekends and evening hours.

As a Customer Experience Specialist you:

• Put your upbeat attitude, communication skills, and creativity into action.
• Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
• Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
• Answer all phone calls to the property and take detailed notes and information.
• Ensure apartments are ready to show daily and for upcoming move-ins.
• Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
• Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
• Assist in planning community events and social media marketing.
• Organize package room daily as packages are delivered.
• Maintain community-related communications and vendor relationships.
• Begin to kick start your career with room to grow into future management positions.

Compensation & Benefits

• Competitive base pay and quarterly bonus structure!
• Full health, vision, dental, life, and disability benefits - available within 1-30 days!
• Generous 401k and HSA Company match!
• Paid time off – eligible for 3 weeks (120 hours) in 1st year!
• 11 paid holidays!

Cottonwood Residential has changed the industry by being one of the first apartment management companies to offer Self‑Guided Tours which has redefined the customer experience. We will lean on your innovation, desire to learn, and ability to work hard to continue to improve the customer experience at our communities. Get excited to create an unforgettable experience for those who enter our doors because we can’t wait to see you welcome customers to their Home at Last!