Resident Experience & Retention Specialist

GoldOller Real Estate Investments; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

12 Paid Holidays

Up to 2 weeks Paid Time Off in first 年

Celebrate YOU Day

Medical, Dental and Vision Plans

Company Paid Health Reimbursement

Paid Maternity Leave

Company Paid Life Insurance

Company-Matched 401(k)

Access to property amenities

Certifications and Licensing

Job summary

GoldOller Real Estate Investments is seeking a Resident Relations Specialist in Cincinnati, OH. This role focuses on building positive resident relationships, renewal leases, and delivering exceptional customer service across leasing, marketing, and operations.

You will support the Community Manager to hit occupancy and revenue goals while coordinating resident events within budget. You’ll handle rent collections, respond to concerns with empathy, manage communications, and help maintain a high

Qualifications

• Strong sales and customer service skills.
• Knowledge of property management operations.
• Proficient with Microsoft Office; experience with EliseAI and RealPage/OneSite/AIRM a plus.
• Strong multitasking, organization, and communication abilities.
• Understanding of Fair Housing requirements.

Responsibilities

• Support the Community Manager to meet occupancy, rent, and revenue goals.
• Maintain positive resident relations and assist with concerns and rent collection.
• Prepare accurate reports and keep software entries up to date.
• Collect, post, track payments, follow up on delinquencies, and issue notices.
• Lease and renew apartments using approved pricing and practices.
• Develop and promote monthly resident events within budget.
• Ensure service requests are logged, dispatched, and resolved promptly.

Skills

Sales & Customer Service

Property management operations

MS Office

EliseAI

RealPage/OneSite/AIRM

Multitasking

Organization

Communication

Fair Housing

Adaptability

Conflict resolution

Relationship-building

Tools

EliseAI

RealPage/OneSite/AIRM

Job description

GoldOller Real Estate Investments is seeking a Resident Relations Specialist in Cincinnati, OH. This role focuses on building positive resident relationships, renewal leases, and delivering exceptional customer service across leasing, marketing, and operations.

You will support the Community Manager to hit occupancy and revenue goals while coordinating resident events within budget. You’ll handle rent collections, respond to concerns with empathy, manage communications, and help maintain a high