Resident Relations Specialist

GoldOller Real Estate Investments; Beachwood (OH); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

12 Paid Holidays

Paid Time Off (2 weeks, first year)

CelebrateYOU Day

Medical, Dental & Vision plans

HRA employer funded

Paid Maternity Leave

Life Insurance

401(k) with company match

Property amenities access

Job summary

GoldOller Real Estate Investments is seeking a Resident Relations Specialist in Beachwood, OH. This entry-level role focuses on building positive relationships with residents, supporting leasing activities, and maintaining high resident satisfaction.

The position emphasizes exceptional customer service, collaboration with the community team, and event coordination to enhance retention. You will engage with residents, assist with rent processes, respond to concerns, and help create a welcoming,

Qualifications

• Exceptional customer service experience required and an entry-level opportunity to learn the multifamily industry.
• Strong sales and customer service skills are essential for resident relations.
• Familiarity with property management software and regulatory guidelines is a plus.

Responsibilities

• Provide administrative and operational support to meet occupancy and revenue goals.
• Lease and renew apartments with professional practices and accurate paperwork.
• Address resident questions promptly with clear documentation.
• Maintain positive resident relations and assist with rent collection.
• Monitor safety, leases, and community policies; communicate needs to management.
• Support events and cross-train in leasing or other operations as needed.

Skills

Strong sales & service

Customer service

Property management ops

Microsoft Office

Communication

Fair Housing knowledge

Relationship building

Tools

EliseAI

RealPage/OneSite/AIRMa

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Resident Relations Specialist

GO The Vantage- Hamptons Beachwood, OH, US

Salary Range: $19.00 To $20.00 Hourly

At GoldOller, "This is Home" isn't just our motto; it's the way we show up every day. On-site, your work is more than a job; it's the heart of our communities. It's leading with care, creating spaces where residents truly feel at home, and building relationships that last. We believe great teams thrive on support, creativity, and shared purpose, which is why we invest in your growth, celebrate innovation, and lift each other up. Ranked among the top in ORA Power Rankings and rated 4.6 on Glassdoor by our own employees, GoldOller is more than a workplace; it's a place where you belong, where your impact matters, and where your career can grow. Ready to make a difference every day?

Exceptional Customer Service Experience required, this is an excellent entry level opportunity to join & learn the Multifamily Industry.

Position Purpose:

The Resident Relations position exists to build positive, lasting relationships between residents and the community by serving as the primary point of contact for resident retention, concerns, and experiences. This role ensures residents feel valued, supported, and heard by fostering open communication, delivering exceptional customer service, and resolving issues with empathy and efficiency. Through proactive engagement, the position contributes to resident satisfaction, retention, and the overall success of the community. Resident Relations Specialists’ primary responsibility is for the overall retention of our current and future residents through focus on proactively and diligently working renewal leases, while implementing engaging, affordable and creative monthly resident events. At times, it may be necessary for the Resident Relations Specialist to be cross‑trained to work in other areas of business operations, such as leasing, and be willing and able to take on those additional responsibilities.

What You’ll Do

Administrative & Operational Support

• Support the Community Manager to meet occupancy, rent, and revenue goals.
• Maintain positive resident relations,assistwith concerns, and support rent collection.
• Prepareaccuratereports and keep all software entries up to date.
• Collect, post, and track all payments; follow up on delinquencies and issue notices.
• Participate in court hearings when needed.
• Communicate regularly with the Community Manager on community needs.
• Enforce leases, Fair Housing laws, safety codes, and community policies.
• Maintain a professional office environment, appearance, and attitude.
• Ensure all signage is current and compliant.
• Attend scheduled meetings and required training.

Leasing, Marketing & Resident Relations

• Lease and renew apartments using approved pricing and professional leasing practices.
• Maintain an 80%+ average on employee shopping reports.
• Complete lease/renewal paperwork accurately.
• Helpmonitorsocial media and respond to reviews per company policy.
• Address resident questions and concerns promptly with clear documentation.
• Proactively manage renewals andmaintaina 40%+ resident retention rate.
• Communicate community information clearly through written and verbal notices.
• Develop and promote monthly resident events within budget.
• Respond to resident issues (service requests, noise complaints, etc.) quickly and independently.
• Recommend eviction when necessary and prepare supporting documentation.
• Refer residents to community resources for financial, legal, or personalassistance.
• Ensure all community postings are professionally displayed—no taped signs.

Team, Maintenance & Community Oversight

• Ensure service requests are logged, dispatched, and resolved promptly; communicate delays to residents.
• Helpmaintainclean grounds, trash areas, and common spaces—no debris allowed.
• Support daily community operations and help foster strong resident relations.
• Train and motivate team members and reinforce company values.
• Use all company equipment responsibly.
• Completerequired safety checklists and inspections.

Skills You Bring

• Strong sales and customer service skills.
• Knowledge of property management operations.
• Proficient with Microsoft Office; experiencewithEliseAIand RealPage/OneSite/AIRMa plus.
• Strong multitasking, organization, and communication abilities.
• Understanding ofFair Housing requirements.
• Ability to adapt quickly in a fast-paced environment.
• Excellent conflict-resolution and relationship-building skills.

Who we are:

GoldOller Real Estate Investments is a growing real estate investment company that acquires, develops, and operates multifamily communities throughout the country. The firm has been phenomenally successful over the years and currently owns and diligently manages approximately 40,000 units across 12 states, representing over $2.6 billion in assets under management.

Perks and Benefits That We Offer…

GoldOller believes in a healthy work life balance. Keeping our employees in mind, here is a list of a few benefits we offer:

• 12 Paid Holidays
• Up to2 weeks Paid Time Offin the first year of service (grows with tenure)
• A CelebrateYOU Day (To use at your leisure, for any special occasion)
• Comprehensive Medical, Dental and Vision Plans (available after60 daysof employment)
• Company Paid Health Reimbursement Account
• PaidMaternity Leave
• Company PaidLife Insurance
• Company-Matched 401(k) Retirement Savings Plan
• All-Inclusive Access to all GoldOller Property Amenities: Swimming pools, GO Chat facilities, Wellness Classes, and Fitness Centers
• Company Paid Certifications and Licensing
• And so much more!

Visit www.goldoller.com to learn more!
Equal Opportunity Employer