Resident Experience Specialist

Birge & Held; Columbus (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Generous paid time-off policy

Monthly commission opportunities

Wellness program

401(k) plan

Tuition reimbursement program

Job summary

A multifamily housing company in Columbus, OH is seeking a Customer Experience Associate to deliver outstanding service to residents and prospects. This role involves building relationships, assisting with leasing, and understanding resident needs. Candidates should have strong communication skills and at least one year in a customer service role. The position offers competitive benefits, including a generous PTO policy, wellness program, and professional development opportunities.

Qualifications

• At least 1 year of experience in customer service or sales.
• Demonstrated passion for customer service.
• Ability to perform well in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service to residents and prospects.
• Build strong relationships through proactive engagement.
• Assist with the leasing process and resident needs.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Proactive problem-solving

Tools

Property management software (Onesite, Yardi)

Microsoft Office Suite

CRM tools

Job description

A multifamily housing company in Columbus, OH is seeking a Customer Experience Associate to deliver outstanding service to residents and prospects. This role involves building relationships, assisting with leasing, and understanding resident needs. Candidates should have strong communication skills and at least one year in a customer service role. The position offers competitive benefits, including a generous PTO policy, wellness program, and professional development opportunities.