Resident Experience & Engagement Specialist

LivCor LLC; Plano (TX); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Pay range 22-24/hr

PTO program

Holidays

Medical coverage

Dental coverage

Vision coverage

401k match

Apartment discount

Educational assistance

Wellness programs

Job summary

Preferred Apartment Communities is seeking a Resident Relations Specialist in Plano, TX to act as the primary contact for resident inquiries and service needs, partnering with leasing, maintenance, and onsite leadership to ensure a positive living environment.

You will support move-ins/outs, coordinate events, and manage communications and data in property management software, while upholding Fair Housing and ADA requirements and contributing to monthly resident satisfaction metrics.

Qualifications

• Experience in customer service, hospitality, resident engagement, or related field.
• Strong verbal and written communication skills.
• Ability to multi-task and manage competing priorities in a fast-paced environment.
• Proficiency with standard office software and willingness to learn property management systems.
• Professional, friendly, and solutions-oriented customer service approach.

Responsibilities

• Serve as a friendly, responsive resource for residents, addressing questions, concerns, and service issues professionally.
• Provide support during move-ins, move-outs, and renewals to ensure a seamless resident lifecycle.
• Maintain accurate communication logs and follow up on resident concerns in a timely manner.
• Assist in planning, promoting, and executing resident events, social activities, and community-building programs.
• Distribute resident communications, including newsletters, announcements, and digital updates.
• Promote amenities, services, and community resources that enhance resident experience.
• Support package management, amenity reservations, and front-desk or lobby operations (if applicable).
• Coordinate with maintenance staff to ensure timely work order resolution and follow-up.
• Maintain resident data and service records in property management software (e.g., Yardi, RealPage, Entrata).
• Build positive relationships with residents through consistent, high-quality service.
• Identify recurring concerns or trends and elevate when necessary to onsite leadership.
• Support resident retention efforts by fostering strong engagement and satisfaction.
• Assist with preparation of resident notices, policy communications, and community updates.
• Ensure resident interactions and communications follow Fair Housing, ADA requirements, and company policies.
• Contribute to monthly reporting on resident satisfaction, engagement, and service metrics.

Skills

Customer service

Hospitality

Resident engagement

Property administration

Communication

Multi-tasking

Office software

Property management systems

Problem solving

Tools

Office software

Property management systems

Job description

Preferred Apartment Communities is seeking a Resident Relations Specialist in Plano, TX to act as the primary contact for resident inquiries and service needs, partnering with leasing, maintenance, and onsite leadership to ensure a positive living environment.

You will support move-ins/outs, coordinate events, and manage communications and data in property management software, while upholding Fair Housing and ADA requirements and contributing to monthly resident satisfaction metrics.