Resident Services Concierge

BH Management; Fort Worth (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

BH Management, LLC in Fort Worth, TX, is seeking a Resident Services Specialist to serve as the primary point of contact for residents, coordinate concierge services, and guide prospective residents and guests to the right BH team members. You will support office functions and maintain accurate records, ensuring professional and courteous service at all times.

The role emphasizes customer-facing interactions, familiarity with Fair Housing guidelines, and strong communication.

Qualifications

• Strong understanding of Fair Housing guidelines, Policy / Procedures, and leasing documents.
• Strong written and verbal communication skills.
• Intermediate computer technology skills and knowledge of MS Office Suite.
• Previous experience in a customer-facing/customer service role preferred.

Responsibilities

• Serve as the primary point of contact for resident requests and concerns.
• Provide effective customer service to residents and property staff by using in-depth knowledge of the property.
• Assist with planning and execution of special events and resident activities.
• Communicate with residents about needs and follow up on service requests.
• Maintain accurate resident records including contact information and correspondence.
• Handle general office duties: phones, emails, and mail for the property.
• Assist with housing program participation and compliance information at move-in and annual recertification.
• Support Renewal Specialist with Renewal Program where applicable.
• Take on other duties as assigned.

Skills

Fair Housing guidelines

Written and verbal communication

Customer-facing experience

Tools

MS Office Suite

Job description

BH Management, LLC in Fort Worth, TX, is seeking a Resident Services Specialist to serve as the primary point of contact for residents, coordinate concierge services, and guide prospective residents and guests to the right BH team members. You will support office functions and maintain accurate records, ensuring professional and courteous service at all times.

The role emphasizes customer-facing interactions, familiarity with Fair Housing guidelines, and strong communication.