Resident Experience Specialist

LiveBH; Cary (NC); On-site; USD 35,000 - 48,000; Full time

Job summary

BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. The Resident Services Specialist role focuses on handling resident inquiries, concierge services, and directing guests to the right BH team members while supporting the office team as needed.

You will serve as the primary contact for resident requests, provide courteous customer service to residents and property staff, assist with

Qualifications

• Strong understanding of Fair Housing guidelines, Policy / Procedures, and leasing documents.
• Strong written and verbal communication skills.
• Intermediate computer technology skills and knowledge of MS Office Suite.
• Previous experience in a customer-facing/customer service role preferred.

Responsibilities

• Serve as the primary point of contact for resident requests and concerns.
• Provides effective customer service to all current residents and property staff by utilizing in-depth knowledge of the property and its functions.
• Assisting with planning and implementation of special functions and resident activities.
• Communicates with residents regarding needs and follows up on completed service requests.
• Maintains accurate resident records including contact information and correspondence.
• General office administrative duties include answering phones, emails, written correspondence, and managing incoming mail for the property.
• Provides information/ customer service to residents and applicants for housing program participation and compliance regarding required forms during move in and annual recertification, if applicable.
• Assist Renewal Specialist with Renewal Program where applicable.
• Other duties as assigned.

Skills

Fair Housing guidelines

Clear communication

MS Office Suite

Customer service

Job description

BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. The Resident Services Specialist role focuses on handling resident inquiries, concierge services, and directing guests to the right BH team members while supporting the office team as needed.

You will serve as the primary contact for resident requests, provide courteous customer service to residents and property staff, assist with