Resident Experience Specialist

New Earth Residential; Las Vegas (NV); Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

New Earth Residential in Las Vegas seeks a customer-focused Leasing Consultant to guide prospective residents through the leasing cycle, conduct tours, and coordinate move-ins. The role emphasizes warm, professional interactions, strong organizational skills, and accurate record-keeping using property management systems.

The successful candidate will engage with prospects, respond promptly to inquiries, and support marketing efforts to maintain occupancy and resident satisfaction in a fast-paced

Formación

• Previous experience in leasing, sales, hospitality, customer service, or a related field preferred.
• Strong communication and interpersonal skills with a professional, friendly approach.
• Ability to build rapport, listen actively, and provide solutions that support resident needs.
• Excellent organizational skills and attention to detail.
• Comfortable using computers and property management or CRM software.

Responsabilidades

• Greet prospective residents and provide tours of the community, showcasing available homes and amenities.
• Respond to inquiries by phone, email, and in person in a timely and professional manner.
• Guide prospects through the leasing process, including applications, screening steps, lease preparation, and move-in coordination.
• Maintain accurate records of leads, applications, and resident information using property management systems.
• Support marketing efforts to generate traffic and promote community features.
• Follow up with prospects to encourage conversions and maintain strong communication throughout the leasing cycle.
• Assist with resident relations and help address questions or concerns as needed.
• Coordinate with onsite team members to ensure a smooth and welcoming experience for residents and guests.
• Remain knowledgeable about market conditions, community policies, and available floor plans.
• Contribute to occupancy, renewal, and customer service objectives.

Conocimientos

Customer service

Communication

Organization

Tech-savvy

Educación

High school diploma

Herramientas

Property management software

CRM software

Descripción del empleo

New Earth Residential in Las Vegas seeks a customer-focused Leasing Consultant to guide prospective residents through the leasing cycle, conduct tours, and coordinate move-ins. The role emphasizes warm, professional interactions, strong organizational skills, and accurate record-keeping using property management systems.

The successful candidate will engage with prospects, respond promptly to inquiries, and support marketing efforts to maintain occupancy and resident satisfaction in a fast-paced