Resident Experience & Leasing Specialist

New Earth Residential LLC; Paradise (NV); On-site; USD 32,000 - 46,000; Full time

Job summary

New Earth Residential LLC is seeking a customer-focused Leasing Associate to greet prospective residents, conduct community tours, and guide applicants through the leasing process. You will respond to inquiries, coordinate applications, screenings, and move-ins, and maintain accurate records in the property management system.

The role emphasizes strong communication, organization, and teamwork to support occupancy, renewals, and resident satisfaction."

Qualifications

• Previous experience in leasing, sales, hospitality, customer service, or a related field preferred.
• Strong communication and interpersonal skills with a professional, friendly approach.
• Ability to build rapport, listen actively, and provide solutions that support resident needs.
• Excellent organizational skills and attention to detail.
• Comfortable using computers and property management or CRM software.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Dependable, team-oriented, and motivated to achieve goals.
• High school diploma or equivalent required; additional education is a plus.

Responsibilities

• Greet prospective residents and provide tours of the community, showcasing available homes and amenities.
• Respond to inquiries by phone, email, and in person in a timely and professional manner.
• Guide prospects through the leasing process, including applications, screening steps, lease preparation, and move-in coordination.
• Maintain accurate records of leads, applications, and resident information using property management systems.
• Support marketing efforts to generate traffic and promote community features.
• Follow up with prospects to encourage conversions and maintain strong communication throughout the leasing cycle.
• Assist with resident relations and help address questions or concerns as needed.
• Coordinate with onsite team members to ensure a smooth and welcoming experience for residents and guests.
• Remain knowledgeable about market conditions, community policies, and available floor plans.
• Contribute to occupancy, renewal, and customer service objectives.

Job description

New Earth Residential LLC is seeking a customer-focused Leasing Associate to greet prospective residents, conduct community tours, and guide applicants through the leasing process. You will respond to inquiries, coordinate applications, screenings, and move-ins, and maintain accurate records in the property management system.

The role emphasizes strong communication, organization, and teamwork to support occupancy, renewals, and resident satisfaction."