Resident Support & Customer Care Specialist

FirstService Residential; Murrells Inlet (SC); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Comprehensive benefits

401k with company match

Paid holidays

Paid time off

Job summary

FirstService Residential is seeking a Resident Support Specialist to act as a liaison between Community Managers, internal teams, and residents, ensuring open communication and excellent customer service.

You will respond to high volume emails and calls, handle escalations, document interactions in the CRM, and support operations with special projects as needed. This role may offer a hybrid schedule with full benefits.

Qualifications

• Two years of administrative office experience preferred.
• Bachelor’s Degree or equivalent combination.
• Ability to work independently in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency in MS Office Suite.

Responsibilities

• Respond to high volume emails and phone calls with excellent service.
• Serve as front-line customer service contact for emails.
• Handle escalated calls from the Customer Care Center.
• Record and route inquiries in the customer database.
• Collaborate with internal teams to ensure top service.

Skills

Customer service

Verbal communication

Written communication

MS Office Suite

Data entry

Time management

Education

Bachelor’s Degree or equivalent

Tools

CRM software

Job description

FirstService Residential is seeking a Resident Support Specialist to act as a liaison between Community Managers, internal teams, and residents, ensuring open communication and excellent customer service.

You will respond to high volume emails and calls, handle escalations, document interactions in the CRM, and support operations with special projects as needed. This role may offer a hybrid schedule with full benefits.