Resident Experience & Community Engagement Manager

BH Management; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

BH Management, LLC, a people‑first multifamily owner and operator, seeks a Resident Services Manager to deliver outstanding resident experiences across our communities. You will be the primary contact for resident communications and ensure all interactions comply with Fair Housing regulations.

Responsibilities include coordinating resident engagement programs and events, supporting lease renewals, supervising staff, maintaining accurate records, and communicating timely information about

Qualifications

• Knowledge of Fair Housing regulations and leasing documentation.
• Excellent written, verbal, and interpersonal communication skills.
• Minimum of 2 years in a leadership, supervisory, or project-coordination role.

Responsibilities

• Maintain accurate, organized resident and property records per policy and regulatory requirements.
• Respond to resident inquiries, concerns, and lease-related matters in a timely, professional manner.
• Coordinate and execute resident engagement programs and community events.
• Support lease renewals and retention efforts; assist with related administrative tasks.
• Oversee maintenance coordination by tracking service requests and follow-ups.
• Communicate project updates, amenities, and services to residents.

Skills

Fair Housing regulations knowledge

Customer service excellence

Communication skills

Leadership / supervisory experience

Recordkeeping & organization

Resident relations

Tools

Microsoft Office Suite

Property management software

Job description

BH Management, LLC, a people‑first multifamily owner and operator, seeks a Resident Services Manager to deliver outstanding resident experiences across our communities. You will be the primary contact for resident communications and ensure all interactions comply with Fair Housing regulations.

Responsibilities include coordinating resident engagement programs and events, supporting lease renewals, supervising staff, maintaining accurate records, and communicating timely information about