Resident Services Specialist

BH Management; Naperville (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

BH Management, LLC seeks a Resident Services Specialist to handle resident inquiries and coordinate concierge services on-site. You will greet and direct prospective residents and guests, and support office staff as needed.

The role emphasizes professional, courteous service, strong communication, and accurate maintenance of resident records. Monday-Friday schedule; on-site property environment.

Qualifications

• Strong understanding of Fair Housing guidelines, policies, and leasing documents
• Strong written and verbal communication skills
• Intermediate computer technology skills and MS Office proficiency
• Previous experience in a customer-facing/customer service role

Responsibilities

• Serve as the primary point of contact for resident requests and concerns.
• Provide effective customer service to residents and property staff using property knowledge.
• Assist with planning and executing resident activities and events.
• Maintain accurate resident records and manage communications.
• Handle general office duties: phones, emails, mail, and correspondence.
• Support Renewal Specialist with renewal activities when applicable.

Skills

Fair Housing guidelines

Communication skills

MS Office proficiency

Customer service experience

Tools

MS Office

Job description

Who We Are BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow. BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go- getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us!

Position Summary:

The Resident Services Specialist is responsible for handling resident inquiries along with managing and organizing concierge services, greeting, and directing future residents and guests to the appropriate BH team members, and assisting office team as needed. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

Essential Functions:

• Serve as the primary point of contact for resident requests and concerns.
• Provides effective customer service to all current residents and property staff by utilizing in-depth knowledge of the property and its functions.
• Assisting with planning and implementation of special functions and resident activities.
• Communicates with residents regarding needs and follows up on completed service requests.
• Maintains accurate resident records including contact information and correspondence.
• General office administrative duties include answering phones, emails, written correspondence, and managing incoming mail for the property.
• Provides information/ customer service to residents and applicants for housing program participation and compliance regarding required forms during move in and annual recertification, if applicable.
• Assist Renewal Specialist with Renewal Program where applicable.
• Other duties as assigned.

Minimum Qualifications/Skills:

• Strong understanding of Fair Housing guidelines, Policy / Procedures, and leasing documents.
• Strong written and verbal communication skills.
• Intermediate computer technology skills and knowledge of MS Office Suite.
• Previous experience in a customer-facing/customer service role preferred.

Work Schedule:

Monday-Friday (work schedule may vary depending on business needs).

Physical Requirements/Environment:

• The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Full range of motion with upper and lower body.
• Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs.
• Operation of a motor vehicle onsite, if applicable.
• Exposure to all weather conditions.
• Lifting at least 20 pounds.

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.