Resident Experience Specialist

Zohorecruit; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401K

Job summary

Community Association Management in Charlotte, NC is seeking a Resident Services Advisor to resolve resident concerns, assist with payments and account questions, and maintain clear, professional communication across channels.

You will handle inquiries via phone, email, and chat, document interactions, and create follow-up tickets while coordinating with internal teams for timely resolutions. Equal Opportunity Employer.

Qualifications

• Minimum of 1 year of customer service experience in an office environment.

Responsibilities

• Respond promptly and courteously to resident inquiries via phone, email, and chat.
• Resolve resident concerns by researching account history, processing payments, and managing technical or policy-related questions.
• Document all homeowner interactions and create support tickets for follow-up needs.
• Assist with password resets, document navigation, and payment processing guidance.
• Coordinate with internal teams to ensure timely issue resolution.
• Assist closing attorneys with processes related to community transitions.
• Provide consistent support in line with our service standards.

Skills

Customer service

Active listening

Communication

De-escalation

Time management

Multitasking

Tools

CRM systems

Payment processing

Job description

Community Association Management in Charlotte, NC is seeking a Resident Services Advisor to resolve resident concerns, assist with payments and account questions, and maintain clear, professional communication across channels.

You will handle inquiries via phone, email, and chat, document interactions, and create follow-up tickets while coordinating with internal teams for timely resolutions. Equal Opportunity Employer.