Resident Services Manager

North Shore Gardens; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical and dental benefits

Paid holidays

Vacation time

Continued training

Advancement opportunities

Generous commission structure

Job summary

North Shore Gardens is seeking a full-time Resident Services Manager for our Charlotte, NC apartment community. You will lead a high-energy team to deliver exceptional resident service, foster a strong sense of community, and coordinate monthly events.

The role includes managing resident relations, communications, and vendor interactions under the Property Manager's guidance. The position emphasizes ongoing training, advancement opportunities, and a competitive compensation package with benefits

Qualifications

• Polished, engaging and energetic leaders with management experience.

Responsibilities

• Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention.
• Acquire broad knowledge of the community and surrounding area.
• Prepare and maintain log of resident issues and services provided.
• Assist residents with resolution of lease violations under the direct supervision of the Property Manager.
• Prepare and deliver move in and renewal gifts.
• Promote a strong sense of community and connect residents to one another.
• Coordinate all resident events, minimum one per month.
• Manage social media and reputation engagement; oversee monthly newsletter distribution.
• Address resident concerns within 24 hours using the Kingsley platform.
• Greet, tour and lease to prospects and respond to leads.

Skills

Leadership

Customer Service

Interpersonal Skills

Communication

Organization

Computer Skills

Tools

Kingsley platform

Job description

We are presently accepting resumes for a full-time Resident Services Manager for one of our apartment communities in Charlotte, NC. This is an excellent opportunity to join a growing and dynamic company with a broad future and a promote-from-within company culture. We are seeking polished, engaging and energetic leaders with management experience and a commitment to apply their very best in a high-energy, upscale environment that rewards your efforts. Through training, coaching and continued, education we develop our community managers to become the best in the industry!

In addition to a competitive salary, we offer a generous commission structure, full medical and dental benefits, paid holidays, vacation time, continued training, advancement opportunities and much more!

The Resident Services Manager should endeavor to provide excellent customer service to residents, prospective residents, guests, and vendors. Resident Service team members are the face of the property and promote a sense of community. The Resident Services Manager will work directly with property managers and property team members to ensure the highest quality experience possible for the residents.

Essential Job Duties

• Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention.
• Acquire a broad knowledge of the community and the surrounding area.
• Prepare and maintain log of resident issues and services provided.
• Assist residents with resolution of lease violations under the direct supervision of the Property Manager.
• Prepare and deliver move in and renewal gifts.
• Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property.
• Coordinate all resident events. Minimum of one event per month.
• Manage social media and promote reputation management engagement. Oversee monthly newsletter distribution.
• Manage Kingsley platform and address any resident concerns within 24 hours.
• Greet, tour and lease to prospects as well as respond to any leads that come in.

Competencies

• Understand the needs of the resident population and property in which they live.
• Willingness and ability to work some evenings and weekends; and act respectfully, be patient and with consistency.
• Flexibility and ability to manage a complex workload in varied work environments
• Strong interpersonal, communication, organization, writing and computer skills

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.