Resident Experience Concierge

BH Management; Cary (NC); On-site; USD 32,000 - 33,000; Full time

Job summary

BH Management, a leading multifamily owner and operator, seeks a Resident Services Specialist in Cary, NC. You will greet residents and guests, manage concierge services, and coordinate with BH team members to ensure outstanding resident experiences.

The role focuses on handling inquiries, improving service delivery, and maintaining resident records while supporting renewal activities and other tasks as needed. Work is Monday–Friday in a on-site environment.

Qualifications

• Strong knowledge of Fair Housing guidelines and leasing docs.
• Strong written and verbal communication skills.
• Intermediate computer skills and MS Office proficiency.
• Previous customer-facing experience preferred.

Responsibilities

• Serve as primary contact for resident requests and concerns.
• Provide effective customer service to residents and property staff using property knowledge.
• Assist with planning and execution of resident activities.
• Maintain accurate resident records and correspondence.
• Perform general office duties: phones, emails, mail, and intake of applications.
• Support Renewal Specialist with Renewal Program where applicable.

Skills

Fair Housing knowledge

Communication skills

MS Office

Customer service experience

Job description

BH Management, a leading multifamily owner and operator, seeks a Resident Services Specialist in Cary, NC. You will greet residents and guests, manage concierge services, and coordinate with BH team members to ensure outstanding resident experiences.

The role focuses on handling inquiries, improving service delivery, and maintaining resident records while supporting renewal activities and other tasks as needed. Work is Monday–Friday in a on-site environment.