Resident Experience & Services Coordinator

Greystar Worldwide, LLC; Hoboken (NJ); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability & Life insurance

Paid Time off (15 days vacation, 4 ptd

10 sick days

11 paid holidays

Birthday off after 1 year

Housing discount

Sabbatical after 10 years

401(k) with company match

Parental leave

Employee Assistance Program

Legal plans

Job summary

Greystar in Hoboken seeks a Resident Services Coordinator to provide excellent customer service to prospective and current tenants and to support property staff with resident activities and creating a high-quality living experience.

You will coordinate resident events, publish a property newsletter, handle issues and maintenance requests, schedule clubhouse rentals, process work orders, and help ensure safety and cleanliness across the property.

Responsibilities

• Coordinate all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.
• Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
• Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.
• Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.

Job description

Greystar in Hoboken seeks a Resident Services Coordinator to provide excellent customer service to prospective and current tenants and to support property staff with resident activities and creating a high-quality living experience.

You will coordinate resident events, publish a property newsletter, handle issues and maintenance requests, schedule clubhouse rentals, process work orders, and help ensure safety and cleanliness across the property.