Resident Experience Pro — Elevate Community Care

FirstService Residential; Irvine (CA); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Medical, dental, and vision plans

401K match

Pet insurance

Tuition reimbursement

Flexible spending account

Job summary

A leading property management provider in Irvine is seeking a Resident Experience Specialist to deliver exceptional service to residents and stakeholders. The role involves resolving inquiries, documenting interactions, and ensuring customer satisfaction. Ideal candidates should have a strong background in customer service, excellent communication skills, and proficiency in Microsoft Office. This full-time position offers benefits including medical, 401K matching, and flexible spending accounts, with a commitment to an inclusive workplace culture.

Qualifications

• Strong work ethic and multitasking skills are essential.
• Critical thinking and decision-making abilities are necessary.
• Experience handling confidential information is required.

Responsibilities

• Address and resolve requests from residents and vendors promptly.
• Collaborate with Community Managers for timely issue resolution.
• Document all interactions and resolutions diligently.

Skills

Effective interaction

Organization

Problem-solving

Time management

Communication

Detail-oriented

Education

Associate’s degree in business or related field

2–3 years customer service experience

Tools

Microsoft Office Suite

Zendesk platform

Job description

A leading property management provider in Irvine is seeking a Resident Experience Specialist to deliver exceptional service to residents and stakeholders. The role involves resolving inquiries, documenting interactions, and ensuring customer satisfaction. Ideal candidates should have a strong background in customer service, excellent communication skills, and proficiency in Microsoft Office. This full-time position offers benefits including medical, 401K matching, and flexible spending accounts, with a commitment to an inclusive workplace culture.