Resident Experience & Community Manager

The Scion Group; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Discretionary annual bonus

Paid Time Off

Floating holidays

Health Insurance

Vision Insurance

401k Matching

Job summary

The Scion Group is seeking a Resident Services Manager to lead a high-quality living experience at a Georgia community. The role oversees resident satisfaction, communications, and engagement while supporting leasing, marketing, and compliance initiatives.

Strong interpersonal skills and professional handling of sensitive situations are essential. The position is full-time, on-site, and may require after-hours coverage during peak periods.

Qualifications

• 2+ years of experience in property management, leasing, or resident services.
• Strong interpersonal, conflict resolution, and customer service skills.
• Ability to handle crisis situations and manage sensitive conversations.
• Familiarity with Entrata or similar property management software.
• Highly organized with the ability to manage multiple priorities.
• Proficiency in Microsoft Office and social media platforms.

Responsibilities

• Lead reputation management initiatives across review platforms and internal feedback channels.
• Mediate and resolve resident complaints with empathy and professionalism.
• Manage delinquency notices and financial backing follow-up support.
• Coordinate mutual terminations in accordance with company and legal standards.
• Lead crisis management efforts, collaborating with leadership and emergency services.
• Oversee resident insurance compliance and follow-up efforts.
• Organize and execute resident events to build community engagement and support retention.
• RSM will assume responsibility for managing ETM staff only in the absence of a General Manager.

Skills

Interpersonal skills

Conflict resolution

Customer service

Crisis management

Tools

Entrata

Microsoft Office

Social Media Platforms

Job description

The Scion Group is seeking a Resident Services Manager to lead a high-quality living experience at a Georgia community. The role oversees resident satisfaction, communications, and engagement while supporting leasing, marketing, and compliance initiatives.

Strong interpersonal skills and professional handling of sensitive situations are essential. The position is full-time, on-site, and may require after-hours coverage during peak periods.