Resident Experience & Operations Lead

Socket.dev; Iowa (LA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(k) with company match

Generous PTO and paid holidays

Job summary

Havenpark Communities is seeking an Assistant Community Manager to serve as the operational hub for our residential communities. You will support the Community Manager, coordinate events, handle rent collection, move-ins, and lease renewals, and maintain strong relationships with residents.

The role emphasizes empathy, organization, proactive problem solving, and teamwork with sales and maintenance teams to ensure resident happiness and community stability.

Qualifications

• High school diploma or GED required.
• A minimum of 1 year of experience in property management is required.
• Exceptional interpersonal and communication skills.
• Strong organizational and time-management abilities.
• Proficiency with computers and standard office software.
• Ability to sit for long periods using office equipment, as well as walk the community and lift supplies as needed.
• Annual or semi-annual travel may be required for this role.

Responsibilities

• Build a Welcoming Atmosphere by addressing resident issues with care and urgency.
• Plan and execute engaging community events that foster belonging.
• Manage rent collection and ensure financial integrity.
• Coordinate paperwork for new move-ins and lease renewals, ensuring accuracy.
• Oversee maintenance work orders and ensure 48-hour completion window.

Skills

Empathetic leadership

Organization

Time management

Interpersonal communication

Computer proficiency

Education

High school diploma or GED

Tools

Office software

Job description

Havenpark Communities is seeking an Assistant Community Manager to serve as the operational hub for our residential communities. You will support the Community Manager, coordinate events, handle rent collection, move-ins, and lease renewals, and maintain strong relationships with residents.

The role emphasizes empathy, organization, proactive problem solving, and teamwork with sales and maintenance teams to ensure resident happiness and community stability.