Resident Experience & Operations Assistant

Havenpark-Communities; Great Falls (MT); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Generous PTO

Paid holidays

401(k) with company match (6%)

Job summary

Havenpark Communities is hiring an Assistant Community Manager in the United States to support daily operations of a manufactured home community. You will work closely with the Community Manager, handling resident relations, collections, leasing support, and work order management to keep the community running smoothly.

The role emphasizes hands-on engagement with residents, event planning, and ensuring move-ins meet Havenpark’s quality standards. Travel may be required annually or semi-annually.

Qualifications

• At least 1 year of experience in property management or a related field.
• Strong verbal and written communication skills.
• Highly organized with a sharp eye for detail and the ability to juggle multiple priorities.
• A self-starter who takes initiative and follows through without being asked twice.
• A collaborative, team-first mindset with a genuine desire to grow.
• Comfortable with office technology and spending time both at a desk and walking the community.
• Ability to pass a criminal background check.

Responsibilities

• Be a visible, approachable presence in the community and build trust with residents.
• Address resident concerns with genuine care and a sense of urgency; escalate to the Community Manager when needed.
• Plan and execute community events to foster belonging among residents.
• Prepare resident bills and statements for Community Manager approval; ensure rent is collected on time; execute required notices per state law and Fair Housing standards.
• Help ensure homes are move-in ready and meet Havenpark’s quality standards; assist with document prep for new move-ins and lease renewals.
• Oversee the work order process to resolve maintenance requests within 48 hours and communicate status to residents and the operations team.

Skills

Resident relations

Communication

Organized

Initiative

Team player

Office tech

Background check

Job description

Havenpark Communities is hiring an Assistant Community Manager in the United States to support daily operations of a manufactured home community. You will work closely with the Community Manager, handling resident relations, collections, leasing support, and work order management to keep the community running smoothly.

The role emphasizes hands-on engagement with residents, event planning, and ensuring move-ins meet Havenpark’s quality standards. Travel may be required annually or semi-annually.