Resident Experience & Operations Director (Independent Living)

Sunrise Senior Living; Arlington, Northern (VA, KY); Hybrid; USD 69,000 - 93,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement Savings Plans

PTO & Holidays

Tuition Reimbursement

Job summary

Sunrise Senior Living in Arlington, VA is seeking a Residential Services Director to enhance resident experience and daily operations in the independent living neighborhood. You will oversee programming, service delivery, and a welcoming, service-driven community environment.

Responsibilities include planning activities, supporting move-ins and transitions, coordinating with concierge, transportation and security, resolving resident concerns, and collaborating with sales and wellness teams to

Responsibilities

• Plan, implement and evaluate independent living activity programs
• Partner with Resident Association and support committee-led initiatives
• Assist residents during move-ins, transitions and return from healthcare stays
• Support assigned departments such as concierge, transportation and security
• Resolve resident and family concerns promptly and professionally
• Monitor quality-of-life outcomes and resident engagement
• Oversee concierge team performance and service standards
• Ensure emergency response systems are updated and functioning
• Assist with incident reporting and month-end billing documentation
• Collaborate with sales and wellness teams to support resident needs

Job description

Sunrise Senior Living in Arlington, VA is seeking a Residential Services Director to enhance resident experience and daily operations in the independent living neighborhood. You will oversee programming, service delivery, and a welcoming, service-driven community environment.

Responsibilities include planning activities, supporting move-ins and transitions, coordinating with concierge, transportation and security, resolving resident concerns, and collaborating with sales and wellness teams to