Resident Services Director

Sunrise Senior Living; Arlington, Northern (VA, KY); Hybrid; USD 69,000 - 93,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement Savings Plans

PTO & Holidays

Tuition Reimbursement

Job summary

Sunrise Senior Living in Arlington, VA is seeking a Residential Services Director to enhance resident experience and daily operations in the independent living neighborhood. You will oversee programming, service delivery, and a welcoming, service-driven community environment.

Responsibilities include planning activities, supporting move-ins and transitions, coordinating with concierge, transportation and security, resolving resident concerns, and collaborating with sales and wellness teams to

Responsibilities

• Plan, implement and evaluate independent living activity programs
• Partner with Resident Association and support committee-led initiatives
• Assist residents during move-ins, transitions and return from healthcare stays
• Support assigned departments such as concierge, transportation and security
• Resolve resident and family concerns promptly and professionally
• Monitor quality-of-life outcomes and resident engagement
• Oversee concierge team performance and service standards
• Ensure emergency response systems are updated and functioning
• Assist with incident reporting and month-end billing documentation
• Collaborate with sales and wellness teams to support resident needs

Job description

# **Why Join Sunrise Senior Living****At Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day.**The Residential Services Director supports the daily operations and resident experience within the independent living neighborhood. This role ensures engaging programming, responsive service and smooth operations while fostering a welcoming, service-driven community environment.What You’ll Do:• Plan, implement and evaluate independent living activity programs• Partner with Resident Association and support committee-led initiatives• Assist residents during move-ins, transitions and return from healthcare stays• Support assigned departments such as concierge, transportation and security• Resolve resident and family concerns promptly and professionally• Monitor quality-of-life outcomes and resident engagement• Oversee concierge team performance and service standards• Ensure emergency response systems are updated and functioning• Assist with incident reporting and month-end billing documentation• Collaborate with sales and wellness teams to support resident needsResidential Services Director – Enhance Resident Experience and Daily Operations in Independent LivingResident Services Director | Independent Living | Resident Experience | Hospitality | Senior Living | Operations # **Pay Range:**69,264.00 - 92,560.00*Ready to take the next step and make a bigger impact than you ever imagined?* As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.We also offer benefits and other compensation that include:* Medical, Dental, Vision, Life, and Disability Plans* Retirement Savings Plans* Employee Assistant Program / Discount Program* Paid time off (PTO), sick time, and holiday pay* myFlexPay offered to get paid within hours of a shift* Tuition Reimbursement* In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.* Some benefits have eligibility requirements