Senior Living Sales Lead | Associate Director

Sunrise Senior Living Mgmt Inc; Chevy Chase (MD); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan

Employee assistance

Discount program

PTO and holidays

Tuition reimbursement

MyFlexPay

Job summary

Sunrise Senior Living Mgmt Inc is seeking an Associate Director of Sales to support the Sales & Marketing team in driving occupancy and revenue, while ensuring a smooth move-in experience for new residents.

The role emphasizes CRM management, lead follow-up, and coordination with clinical leadership to prepare move-in paperwork and signings, with a strong focus on resident satisfaction.

Qualifications

• 1+ year sales support or customer service experience.
• Strong phone, presentation, and communication skills.
• Highly organized with ability to manage multiple priorities.
• Detail-oriented and service-focused.
• Proficiency in Microsoft Office and CRM systems.

Responsibilities

• Maintain and update prospect records in the CRM system.
• Support lead follow-up through call-outs, call-ins, and presentations.
• Assist in setting and tracking sales goals.
• Prepare move-in paperwork and administrative files.
• Coordinate resident assessments with clinical leadership.
• Facilitate Resident Agreement signings and review move-in packets.
• Ensure suites are ready using the Suite Readiness Checklist.
• Welcome and orient residents and families on Move-In day.
• Support on-site sales and marketing events.
• Maintain ongoing communication with prospects and families.

Skills

CRM systems

Microsoft Office

Phone skills

Presentation skills

Organizational skills

Customer service

Tools

CRM software

Job description

Sunrise Senior Living Mgmt Inc is seeking an Associate Director of Sales to support the Sales & Marketing team in driving occupancy and revenue, while ensuring a smooth move-in experience for new residents.

The role emphasizes CRM management, lead follow-up, and coordination with clinical leadership to prepare move-in paperwork and signings, with a strong focus on resident satisfaction.